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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Chamber networking

3/26/2019 (Permalink)

SERVPRO of Dekalb County knows that networking with other vetted businesses is so important. When referring other businesses you want to make sure that each business is tried and true for the people you refer too! SERVPRO belongs to several chambers and business groups throughout their territory and take pride in each one of them. They participate in events for each chamber and put marketing dollars toward these groups. They know the good that chambers can do and also know that these groups wouldn't be able to do the things they do without the member support. Community is important to SERVPRO of Dekalb County.They have developed a great network of companies and individuals to work with and refer to/from to help enhance their business.

Assistance of local group home

3/26/2019 (Permalink)

In the SERVPRO of Dekalb County territory there is a group home for trouble youth. They have up to 20 youth in this residence at a time and then they move to a larger home once they have earned the points to move on. They recently called SERVPRO of Dekalb county for what they thought was mold in the basement of the home. They knew that it wouldn't be safe for the residents to be staying there and breathing in potentially hazardous mold. They SERVPRO team went out to the sight and gave the administrators an assessment of the situation. All though they did have a bit of water in the basement what they thought was mold was not. It turned out to be some of the limestone in the basement being discolored. The administrators of this facility were so appreciative that SERVPRO helped them to get real answers and not just charge them for work they didn't need. it was another time the SERVPRO helped out a community program.

Helping move community revitilazation move forward

3/26/2019 (Permalink)

SERVPRO of Dekalb county is proud of their communities that they serve and is always willing to give time to help those communities. They know that anyone can give money to programs but without volunteers and time toward a project it would fall flat. Many projects in small towns can be completed with some elbow grease and committed volunteers. SERVPRO of Dekalb provides those volunteers without hesitation. They can be found rolling up their sleeves and working hard to improve programs and services throughout communities in DeKalb county. They know that better communities are a benefit for all those that live in them. They know that helping spreads kindness.They have also particpated in the downtown beautification project that starts with something as small as a decorated flower planter to help "spruce up" the area.

water in our commercial building

3/11/2019 (Permalink)

I am a property manger that has a small strip mall type building that I manage. It recently had a water loss from a pipe freeze in the small basement bathroom. I called SERVPRO of DeKalb County to come and take care of the problem. They came right out and started the work. The crews were very through and solved the problems not only with the water but our contents also. We had referred some of the buildings tenants to them also for their contents.  My building tenants were just as satisfied with them as we were and for that I am thankful. The building is now back to normal and ready to receive customers. I was impressed with the speed and knowledge of SERVPRO of DeKalb County.

Needs a good cleaning

3/11/2019 (Permalink)

I recently purchased a small commercial building. I knew it had potential but also knew the mountain of "stuff" left in it needed to go to see that potential by potential customers. I called SERVPRO of DeKalb County and they came out with a team to get to work. They boxed up what needed to be boxed and tossed what needed to be tossed.  The amount of stuff that was removed was certainly that of a hoarders space.Once they had the space cleared out we discovered some mold in one area. Well they took care of that too for me. They went right to work and followed the plan they had gone over with me prior to starting. I am glad that I can now rent this location with confidence. 

Smoke is just as bad as fire

3/11/2019 (Permalink)

My husband is not a cook and truthfully rarely tries. He did attempt to make us some dinner one night and probably will not do that again for a while. He "forgot" to watch the pan on the stove and let it boil dry. It caused severe smoke in our home. We had smoke and soot everywhere. We called SERVPRO of DeKalb County to come in and clean it up for us. We had no idea that smoke could leave such mess and the smell. SERVPRO crews knew this and got right to work. They had not only our home taken care of but also all of our contents. I appreciated my husband trying to help out but maybe next time he just orders pizza. 

Freezing Pipes

3/11/2019 (Permalink)

We have a rental that was recently unoccupied. We had a neighbor checking on it on a regular basis. Unfortunately we still got hit with a broken pipe. The basement ended up with about 2 feet of water in it one late Sunday night. We called SERVPRO of DeKalb County and they came right out. The took care of the water in no time and started the drying process within that first visit.  They had equipment set up for the next three days and dried the area in the time frame explained to me.We had a nice dry basement with a nice fresh smell to show potential tenants within a few days. We were impressed with the speed at which the crews worked and their knowledge. 

Text book water damage??

3/11/2019 (Permalink)

We had water we thought was the run of the mill broken pipe water in the basement situation happen to us recently. What we of actually SERVPRO technicians discovered was it wasn't clean water but sewage backup. This was much more involved than we initially thought and were so glad they were there to help. Their knowledge was so great to have and made the clean up much more efficient. Not to mention that we had no idea how to clean and disinfect such a mess. My wife was totally grossed out by just the thought of the mess in her house let alone if she had to clean it up with me.We had originally asked a neighbor to help us and when he found out it was sewage he said no thanks pretty quickly. The SERVPRO team wasn't afraid and did a great job.

Crack in the foundation

3/11/2019 (Permalink)

We had a crack in our foundation forever but have never had a reason to fix it as it never caused us trouble. Well that all changed recently. We had a lot of snow melt mixed with rain and our basement carpet felt the effects. It wasn't a huge mess but damp and stinky in our family room area for sure. We called SERVPRO of DeKalb County and they came right away. We had a busy schedule and they worked around it with no worries. They were so great that when it got damp again they came right out to help. We then got our contractor out to seal the crack and stop the leak from happening again. We now have our family room area back and basement smells great. We were impressed withe the knowledge of the SERVPRO crews.

Local Hospital needs help

3/6/2019 (Permalink)

Our local hospital contact SERVPRO of DeKalb County recently for a water pipe in their storage area/hallway. A 9 inch round pipe broke and water was everywhere. SERVPRO of DeKalb county came in during the afternoon and started work. They spent 4 days working with the client and had them back up and running in no time. SERVPRO taking care of this problem left the maintenance staff to continue to take care of all their day to day responsibility and didn't disrupt patient care. The efficiency and knowledge of the technicians was much appreciated and the client would call them again in the future.They appreciated the efficiency in which the crew worked and their care to not disturb patient care or day to day flow of the hospital.  One of the technicians even saw a man struggling to get into the facility and set his equipment down to assist him. This gesture didn't go unnoticed and was so appreciated.

Frozen sprinkle head

2/7/2019 (Permalink)

We have a large warehouse building. In this most recent storm and cold snap despite our best efforts we had our sprinkle water lines freeze. We tried to thaw them out slowly but when the weather thawed faster we had a huge mess on our hands. We called SERVPRO of DeKalb County and they were the best. They came out in the middle of the night and went right to work. They worked with precision and got the water removed quickly and set equipment to start the drying process. We couldn't be more happy with them and our call to them. 

Roof leak from ice storm

2/7/2019 (Permalink)

Our local library contacted SERVPRO of Dekalb County after a recent ice storm. They had a spot on the room on their 100 + year old building that didn't handle the ice very well. They had water in the lower level soaking the carpet, walls and contents in their break room. They were very happy that it didn't effect any of the reading materials as the children's section of the library is closest to the area. SERVPRO went right to work and start the drying process. The staff of the library said they hardly notice any disruption in their day and we very impressed by the SERVPRO crew. They were back to using the entire building in just a matter of a couple of days. The roof is also tarped and ready for replacement in the spring. 

Sump pump just couldn't keep up

2/7/2019 (Permalink)

The recent cold snap and then rapid thawing was not kind to our old home. We have a finished basement and have had water before in a select area. This storm caused water in the basement that our sump pump couldn't keep it up. We had dealt with SERVPRO of DeKalb County before and didn't hesitate to call them this time. As they had in the past they came right to work and once again put any worries we had right to bed. My wife and I are always impressed at the knowledge the crews have in the process and the speed in which they work.  

Spcae Heaters

2/7/2019 (Permalink)

We recently had quite a cold snap in our area. The temps reached -56 degrees at several points over a few days. Our old home was not made for those temps and we had to use space heaters to help in our bedrooms. I was very nervous to use a space heater and it turns out rightfully so! Our heater shorted out and luckily we were home when it sparked a small fire. Our family was luck enough to get out but it did cause some damage to our home and much smoke damage throughout. We called SERVPRO of DeKalb County per our agents referral and they came right out to help. They went right to work and never stopped moving even in such extreme conditions. We were at our neighbors home with our kids and animals and watched them from across the street. The efficient way they handle the scene was impressive. We met with them and they came us a detailed plan of how they would help us. We will be back in our home in no time and will never again use a space heater!

Mold happens quickly

2/6/2019 (Permalink)

We had severe wet and cold weather for the past few weeks. We don't really go into our basement and with it being so cold we hadn't headed down there over the past week. When we finely went down there we had noticed some wetness on the drywall in the laundry room. We called SERVPRO of Dekalb and they came right out. When we questioned how the mold appeared in that short time their tech explained that mold can happen in as little as 48 hours. We got an estimate of the cost to complete the job. SERVPRO took very good care of us and left us with ideas of things we could to make sure this didn't happen again. We check our basement often even if we aren't hanging out there during a cold snap.

Mold in our bathroom

1/21/2019 (Permalink)

We recently have been looking to purchase a new home. We had our hearts set on a particular one in a near by subdivison. Our realtor noticed mold in the master bathroom. She had worked with SERVPRO of DeKalb County before and said to give them a call. We made arrangments with the realtor that was selling the home for SERVPRO to come out and take a look. They came out that very same day and gave us a detailed plan with a reasonable cost. We put in writing the plan with our home inspector and the sale went thru. When SERVPRO came out to door the work they did exactly what the plan had stated and it was even a few dollars under the original estimate. We now live in our dream home and its mold free. 

New Business- New Building

1/18/2019 (Permalink)

I am a small business owner in my hometown. I recently purchased a older budilng to rehab and expand my business. I needed help with removing the contents left behind from the previous owners and after all of that was removed I found mold in the space. I knew that time was important so as not to lose money so I called SERVPRO of DeKalb County. Their crews came right out to help and go right to work. The first took care of removing and disposing all of the contents, They even had the idea to clean some of them so I could sell the larger items and help with my renovation costs. They took care of the mold that we discovered also. The whole process was quick and seamless. I was impressed with the knowledge the entire crew had and the final results was exactly what I had invisioned. 

Get the bread and milk! The storm is coming

1/18/2019 (Permalink)

We live in the upper midwest and the winters can be brutal. We recently had a rather extended extremely cold period along with snow. We thought we had prepared but we still had situations with snow and ice damns. We couldn't get to the roof or window wells in our home because the snow just kept coming. We had water running down the walls in our second floor and our basement for days as did our neighbors. We had freezing and thawing pipes for weeks too. It was a mess until we called SERVPRO of Dekalb county. Our neighborhood had been hit be a tornado in 2011 and we had all experince with them before thru that situation. Their crews came out, surveyed the situation and got right to work. They had a plan of action for each of us and kept us informed throughout the process. We all were happy and back to normal withing a few days. We are now ready for the next crazy weather that Mother Nature throws at us. 

Fire in our Mother in Law suite

1/17/2019 (Permalink)

We recently had a small fire in the "mother in law suite" in our home. We have a family member staying there for a short time and she had too many things plugged into the outlet. While there wasn't too much damage from the fire there was smoke and soot on everything in the area not to mention the whole house. We called SERVPRO of Dekalb County on the recommendation of our agent. They came right out and got to work. We had quite of bit of contents that were effected and it didn't phase them at all. They had things packed up and the structure cleaned in no time at all. They were professional and knowledgeable. We couldn't believe the difference when they took things off the wall to clean. The whole process went smooth and we are back into a fresh clean home. 

Water damage in a very full basement

1/16/2019 (Permalink)

We recently had a customer call us and need our help. The customers mother had her water softener malfunction in the basement but she warned us that her Mother had a lot of "stuff" in the basement that had to be moved just to get to the softener. SERVPRO dispatched our crews and upon assessment of the basement a lot of stuff was to say an understatement. Our crew chief and the daughter devised a plan to start work. The crews worked at removing the contents so that the affected area could even be accessed. Once the source was taken care of and content removed the drying process continued. In a few days the softener was fixed, contents organized, affected contents dried and floor dried. SERVPRO of Dekalb County made it not only "Like it never even happened." but better then it was before in her basement.

Mold in our new home

11/30/2018 (Permalink)

We had recently purchased a new home. We had never lived in a house with a basement, let a lone a finished one and with teenage kids were very excited to have a place for them to hang out in their own space. After about a week in the home we sarted to notice an odor or musty smell down there. Our neighbor works for SERVPRO and we asked him to come over and check it out. he came over and let us know that yes we did have mold. We were very nervous becasue we had heard how costly mold remediation and/or removal could be and that most isnt covered by insurance. We were very plesantly suprised after we met with the over of the franchise. He laid out a detailed plan and cost. The SERVPRO crew was great and did exactly what plan stated. We now have our basement back for the kids fresh and mold free. 

Mold in the mancave

11/30/2018 (Permalink)

My husband had recently decided that we were going to make a mancave in our basement in a room that we currently used for storage. When he decided to start the project he noticed mold in the corners of the room. He called his friend how is an insurance agent and he recommended SERVPRO of Dekalb County. Their crews came out and immediatley had a plan for how to take care of the problem. My husband was concerned with the cost as we had a strict budget for this remodeling project. The SERVPRO team gave us an estimate we were pleased with and started to get to work within just a few days. They followed the plan and took care of the problem. My husband now has been able to finish his mancave and our household couldn't be more peaceful and fresh.

Water for the upstairs tenant

11/29/2018 (Permalink)

As the building owner of a multi tenant building I am used to tenants having things happen and not sharing those with us. I recently had a 3rd floor tenant have a slow leak but was telling us about it just drying it up each day. as you can imagine the leak didn't stay small and started to effect other apartments. The other tenants started to report water in their apartment walls and started to soak the carpet. The cause of the leak itself was a quick fix but then the dry out started. I called SERVPRO of DeKalb county as I had used them before and was very happy. They sent a crew right away and got right to work. They assessed each apartment and set equipment. When in a couple of days all was dry and the tenants were back to normal.

The great storm of the century

11/29/2018 (Permalink)

Spring of 2012 started out as any other season. Residents of Northern Illinois were ready to get out and about after a long hard winter. In early April it started to rain and it rained and it rained and it rained. It looked to never going to stop. SERVPRO of Dekalb county crews were ready to go and go they did. In a matter of days hundreds of calls came into the local franchise. They started early morning and just didn't stop. So much rain and so many homes effected. Crews worked day and night to help as many as they could. After about a week or so they had gotten thru the list of customers and helped each of them get back to enjoying spring.

E5 tornado

11/29/2018 (Permalink)

April of 2015 an E5 Tornado blew thru Northern Illinois and the small town of Fairdale. The small town was devestated. SERVPRO of Dekalb County was called in to help. The crews diligently went thru the residential area helping and offering some comfort to the residents. Many residents homes had items in them that were not theirs and had blown in from other homes. The small town suffered the loss of one of it's elderly residents. SERVPRO crews were in the area for several days and helped as many of them as they could. Residents remarked at the professional job the crews did and were thankful that they were there. So much was lost from that storm but SERVPRO certainly did what it could to help. 

Not such a bright christmas

11/28/2018 (Permalink)

We had never had a real Christmas tree before. This year we broke down to the kids asking for one and did the whole tree farm experience. We went our the week of thanksgiving and found the perfect tree. We gave our son the job of making sure it had water each day since he was the one that wanted a real tree so badly. Well I guess I should have followed up with that better because at some point I noticed how dry it was. I expressed my concerns to my husband but he said it would be fine. He was wrong. We went out shopping and received a frantic call from my child that said the tree was on fire. They had called 911 and the Fire Dept was on the way,while we rushed home. We were fortunate that it was mostly smoke but we called SERVPRO out and they went right to work. Our home was back to normal and smelling fresh in time for our family celebrations. We learned our lesson and will probably stick with a very "realistic" artificial tree from now on.

Water during construction

11/28/2018 (Permalink)

I am the plant the manager at a cold storage facility. We had been putting on an addition to our main building during the late fall of this year. As sometimes happens in the midwest it turned very cold very quickly. The construction crews hadn't had a chance to button up the addition before the cold and we had some pipes break in the adjacent wall. We had a lot of water in the new construction. We had to have the water extracted before the construction could continue. We called SERVPRO of Dekalb County and they came out right away. They did a fast and through job in extremely cold conditions. They didn't let it bother them and did great work. We have sinced finished the construction and the mishap barely slow down our schedule. 

Water damage due to pipe in next retail space

11/12/2018 (Permalink)

I am the owner of a small strip mall that has 4 tenants. One tenant is a music store. They had an employee that came into a pipe break one winter Saturday morning. I had frantic calls from the other tenants and had to get them back up and running. After my plumber came out and fixed the source of the water my agent asked that I call SERVPRO of DeKalb County. Their bright green trucks rolled in and got right to work. Their lead person was going through each unit and the crew was getting right to work implementing his directions. All said and done after a week or so everything was dry and ready for my contractor to come in to build the spaces back to their original floor plans. They definitely helped me out in a bad situation and my tenants also.

Fire in my rental occupied by hoarders

11/12/2018 (Permalink)

I own a rental home in a town about 25 minutes from my home. I had "trouble" with the homes tenants and had to end our relationship by giving them a 5 day eviction notice. On the night before they were to be out I received a call during the night that there had been a fire in the home. I quickly got out of bed and went to the home. After the fire dept had given the all clear they said I could enter the home. Once I was in I was overwhelmed needless to say. Not only had the home been damaged by fire and smoke there wasn't but a small clear path anywhere insight. I had no idea where to start. One of the firemen suggested I call SERVPRO of DeKalb county to help. They came out and boarded up the windows and doors that needed to be closed up and met with me to go over the proper procedure. We all came back and meet with the insurance adjusters in the daylight. I also had a legal obligation to work with the tenants ever though they were being evicted. I know that SERVPRO also met with them regarding the contents of the home. After much leg work and messy logistics we had a plan in place for getting this taken care of for both parties. I would say at the end of the day we were all happy with the outcome. I own a couple of dozen commercial and residential properties and now who to call if something would happen again. 

Water in the basement

11/12/2018 (Permalink)

I had what I hear is a pretty text book case of sump pump failure that equals water in my basement. We had a storm that took out our power for about 24 hours. I was so worried about our refrigerators and freezers but never thought about our sump pump. Of course the water kept coming and the power stayed out. After it was all said and done I had SERVPRO of Dekalb County come out and help us to get the water cleaned up and basement nice and dry. I know have a sump pump with battery backup and am doing what I can to minimize and damage that could happen if this happened again. SERVPRO was fast and thorougher.

Mold in our bathroom

10/31/2018 (Permalink)

We recently noticed a musty order in our 1st floor half bath. We searched for the cause and finally realized that our toilet had a leak and it had started to cause mold not only on the sub floor but also going up the drywall. We had a dark paint color in there and didn't notice it until it had gotten pretty bad. We had a neighbor that suggested SERVPRO as he had used them at his office and was happy with them. They sent an industrial hygienist out and confirmed we had mold. They also suggested a plumber to help with the toilet leak. After all the groundwork was done their crew came out and worked some magic on our bathroom. They were extremely professional and safety was a top priority to them We were happy with the results and now have a beautiful,fresh smelling and mold free half bath for our family to use. 

Damage in the church basement

10/30/2018 (Permalink)

I am the mantince director for my church. We also have a K-8 school there. We had a long weekend for the students and when we returned on Monday we found that a pipe had broken in the ladies bathroom. The basement was full of water. A member of our teaching staff had recommenced SERVPRO of DeKalb county as she had previous contact with them at her home. We called them and they came right out. We were of course overwhelmed by at the water and all our contents sopping wet. None of this phased the SERVPRO team! They got right to work and with the exception of a bit of noisy equipment we had our students back to using the lunch room within a couple of days. We even had some mold spots in another part of the church brought to our attention and taken care in a short time frame. 

Not your typical sunday eveing

10/25/2018 (Permalink)

We had taken a much needed long weekend with our kids. We returned home recharged and ready to face Monday but that wasnt to be. I had the kids take the laundry to the basement right away and they both came running up screaming! "There is water everywhere" and "it's like a lake down there" were their comments. I thought oh no! My husband said it can't be that bad, they have to be exaggerating. He went down stairs and said oh no it is like a lake down here. He figured out that the hot water heater had sprung a leak and water was definitely everywhere. We called our agent and he suggested SERVPRO of DeKalb County. We called there office and they had a crew respond within a half hour. We also needed a plumber and they suggested and contacted one for us. The crews were great and started work right away. They took care of all of our belongings and I couldn't believe how fast the water was gone as they pumped it into their bug green trucks. Each day they came back to check the fans and blowers my son would say "the big green truck is here to help" We were all put back together in just days and all though it was not the typical return from vacation SERVPRO made it "Like it never even happened." for sure. 

Why are our employees getting sick so often?

10/25/2018 (Permalink)

I manager a large garage door manufacturer in a small town in Northern Illinois.After what seemed like the longest winter in history our employees continued to call in sick and complain of respiratory issues in the warehouse. We could't figure out why they would have such issues at work but were better when they were at home or anywhere outside the plant? We first thought mold? But we couldn't find any? We contacted SERVPRO and asked them to bring their equipment to help us come up with an answer and fast. We were losing a lot of man hours due to illness. They came out and told us that we did not in fact had mold but they did find that behind the padding of our docks doors animals and birds had built nests during the long  cold winter! We had never thought of this. The feces and nesting had gotten in the air intake system and had caused all this trouble. We need them to take care of this problem right away will still keeping trucks running and us open for business. They were great in rotating their schedule and ours to get it all done. We have no employees with any issues any more and we now know what to check if it happens again.

Blood Everywhere

10/23/2018 (Permalink)

i am the owner of an apartment building in a college town. My tenants are always locking themselves out or giving keys to others and then not having them when they need to get in. I had a gentleman try to "remove" a window to get into his apartment. Well as you can imagine this didn't go well and he cut himself very badly! I had a neighbor call me and say "there is blood everywhere" I thought he might be a bit dramtic but when I got there I saw that he was not! This young man had indeed gotten blood everywhere before he was taking to the local hospital. I asked the emergency personal if they had anything to clean it with and they suggested that I call SERVPRO of DeKalb County, They explained that they are certified in trauma clean up and would get it done quickly for me while also being able to board up the window until I could get it repaired. The crew from SERVPRO came out and helped me. They cleaned the blood and made sure it was safe for the tenants to go back into the apartment. They also boarded up the window and gave me the name of a glass company they recommended. All of this was done in a short time frame and got me home in time for dinner.

Helping a small town chamber promote events

10/23/2018 (Permalink)

We are a small town of around 4500 residents. We do many community events for our citizens, We rely on business to sponsor these events to help us to out them on and in turn promote our great town. We have always had the help of SERVPRO of DeKalb county where it was volunteering or sponsorship dollars. They have helped with several of our events. This has also given them the opportunity to promote there services to our residents. We have had several residents say when they need clean up services they used SERVPRO because of their commitment to our community. We hope to have a long lasting relationship with SERVPRO of Dekalb county!

Offering a No charge service??

10/23/2018 (Permalink)

I had met a representative from SERVPRO of DeKalb County at a recent community function. We got to speaking about what services they provide and how that could help our small machine shop. Their marketing representative said that she thought an ERP would be a great thing to start between us. As she explained what an ERP was I was thinking its a great service but man our budget is tight. Then she said the magic words to a small business owner! NO CHARGE! wait what? I had her repeat it and she just smiled and said yes SERVPRO comes in and collects the information and takes the photos for no charge. We then let the client access the information for no charge also. Well I was so impressed that I set a time for her to come right away. I was a bit skeptical but you know what it went off just as she had said. We now have a plan in place and have given access to the right people. I have to say this is what I call a "no brainer" to all small business owners.

So Much Smoke

10/8/2018 (Permalink)

My 12 year old son decided he was going to do something nice for this single mom and make me breakfast one Saturday. Well we both got so much more then we bargained for that day. He gets an "A" for effort but unfortunately had some trouble with the eggs, bacon and toast. All of that resulted in a very small kitchen fire but the smoke amount was not small! Our local fire dept. recommended SERVPRO of DeKalb County to come out and help us. They SERVPRO team walked us thru the house pointing out so many different things that we hadn't even thought of to clean. I truly had just thought we were going to have to do some laundry and open up some windows for a while. (Not always a good thing in Northern Illinois in the fall) They care and took such great care with our belongings that I knew it would all be good soon for us. We are now back in our home and everything is so fresh and clean. On another note we have enrolled my son in a cooking class thru the local park district for future cooking tries! 

Crazy Fall Storm

10/1/2018 (Permalink)

We recently had a freak fall tornado in our area! We had severe roof damage to several homes in our area. We thankfully were not home when it happened but that only made damage get worse until we arrived home. We had a foot of water in our main level by the time it was all said and done. Our agent told us to call  SERVPRO of Dekalb County to come help us. They came right out when we called and one of their technicians explained the whole plan while the other crew members got right to work. My husband is usually a very tough customer to contractors and at the end of our conversation he was completely satisfied that they knew exactly what they were doing! We had to stay in a local hotel for a couple of days (which our kids loved) but we are home safe, sound and dry now. 

The cheese stands alone.... No More

9/10/2018 (Permalink)

Cheese all over the warehouse

We recently had been contacted by a local industry to help them with a problem in their warehouse. Due to a temperature change within the facility they had several bags of nacho cheese explode all over their racking system! We sent our SERVPRO crews out to help! They got right to work and within a few days had everything cleaned up for the client. The client was pleased with SERVPRO work. They were so glad that a local company could take care of this problem and get their warehouse space back to being used. They said they would definitely use SERVPRO again for any future needs.

Rainy Season Again

3/7/2018 (Permalink)

Basement flooding

As winter closes we have the spring thaw of all the snow saturating our yards. Shortly after the thaw we start getting our spring rains right behind it without much of a chance for our yards to let the water get further down into the water table or to dry by the sun. All this water with no place to go then means these next rains will not soak down into the yard. This is a big part of those of us in the Midwest that will have the rain puddles all over are yard. Well there are a few ways the water can then get into your home. Your sump pump may go out or a crack in your foundation. It could be possibly that the puddles and water got high enough it came in through the basement windows. The two key things to do is figure out how it got in and fix that and to get the water out as quickly as possible. Water in your basement damages your basement space and will raise the moisture level in the house making it more prone to having a mold problem. We have the expertise and equipment to remove that water and make it "Like it never even happened."

Water Damage? Call SERVPRO of Dekalb County at (815)758-3900

More rain. More moisture.

3/7/2018 (Permalink)

Beware of mold

The spring rains bring the blossoming of the trees and flowers and the eager anticipation of warmer weather but it also means more moisture in the air. The two things that greatly increase the forming of mold is moisture and a warm environment. With the spring rains and the fact that the days are getting warmer gives it that environment. Inside our homes we tend to have less of a moisture content because of being sheltered from the environment but if we end up with a flooded basement or water damage in the home it increases that moisture level in the house. This is why it is so important to get the water restoration done as soon as possible. All that extra moisture and the fact our house is warm provides a good environment for mold to start. Our technicians can some in and remove that water and lower the moisture level in the home and check for mold as well. As an extra precaution within the home if you know your home retains moisture or you live in a place that has lots of rainfall is to just use a dehumidifier to help keep moisture levels in check. However if you have a fair amount of water it will take more equipment which we have. We can come in and remove that water and it will be "Like it never even happened."

Water Damage? Call SERVPRO of Dekalb County at (815)758-3900

Spring rains and flash floods

3/7/2018 (Permalink)

Rain, Rain and More Rain

In the spring we have a lot of rain. It may be almost every day of the week at times. That is a lot of water. It is also a lot of potential for our houses to end up with some of that water getting inside. We can take a few precautions to help with keeping the water out.

  • Clean gutters out as the may have leaves in them from the fall
  • Make sure downspouts run a good distance from the house
  • If heavy winds have come through make sure no branches blew off a tree and broke a window in a room you don't go in often
  • Check the basement after storms to make sure water has not come in

If water has come in. It is important to remove the water as soon as possible. Our technicians are trained to do just that and are happy to help return your home back to normal so you could say it was "Like it never even happened."

Water Damage? Call SERVPRO of Dekalb County at (815)758-3900

Muddy carpets in your business?

3/6/2018 (Permalink)

Heavy rains make muddy conditions

Well as spring hits we look forward to the trees starting to bud again and the leaves to form and all the flowers starting to come to life again and of course the warmer weather. As any in the Midwest region here know that also means April showers as they say. Truth is it is usually March, April, May showers and all that rain means mud. And of course muddy shoes on customers that come in to your business. Well we here at SERVPRO of Dekalb County can take care of those muddy carpets for you. The problem isn't the first customer that tracks in the mud it is that multiple track in mud and it dries and then others step on it and the dirt then crumbles because the mud dried and gets further into the carpet. We use multiple processes depending on the type of carpet, how it is constructed and dirt or spot levels. We have spotters that are very effective at removing stubborn spots. Our Hot water extraction can get to those deeper layers and moisten and suck up those chunks of dirt that have been ground in. We would love to show you how great your carpets could look again with our carpet restoration services.

More Questions or Need Your Carpet Cleaned? Call us at SERVPRO of Dekalb County (815)758-3900

Heavy rains doesn't mean less fires

3/6/2018 (Permalink)

More water is not less fire

I have noticed this personally talking with people over the years and it is a common misconception is in the spring there is less fires because of all the rain. We tend to think what would be considered logically which is that all that extra moisture means trees are wet, our homes are wetter on the exterior and that the wood in our homes has more moisture in it from the extra moisture in the air. There is some truth to that as those that live in humid climates and warmer climates will find their doors swell and won't shut all the way but that doesn't stop the common causes of fires. Statistically there is no month that really just dominates the statistics as being the fire heavy month. The truth is it breaks out pretty even from month to month and that is because of the common factor in many home fires. The most common causes is Cooking, Heating, Candles, and Smokers. The heat is generally off during the summer but Cooking is generally regarded as the #1 cause of fires. Also smokers don't just smoker certain months and we tend to burn candles throughout the year as well because we love the smell of them. So yes there is more water but the most common causes of home fires are done throughout the year and we should be cautious of all those causes throughout the whole year. As an extra precaution if you do not have a fire extinguisher may I suggest getting one and let all family members know where it is. Not sure what one to get? Your local fire department would be more than willing to assist you in this area. And I truly hope you never need to use it. And many won't but if you should suffer damage from a fire our fire restoration technicians can help you throughout the process and get you home restored "Like it never even happened."

Fire Damage? Call SERVPRO of Dekalb County at (815)758-3900

Fireplace Safety

2/8/2018 (Permalink)

Staying warm

Winter time is when a lot of people will use their fireplace to help warm up the house. A fireplace can be economical and produce a fair amount of heat. Other people like it as well. I know when I go out of my house and smell someone using a fireplace in the area I get that "Ah someone has their fireplace going" feeling and think about how relaxing it is to sit in front of a nice fire in the fireplace. However the fireplace does need to be maintained and used properly to prevent fires and other issues. 

Some tips

  • Always use a screen guard. The screen will keep some of those popping embers from making it out away from the fireplace
  • If you have glass doors on the fireplace have them open as closed smothers the fire and creates extra creosote in the chimney
  • Have the chimney inspected each year for cleanliness and animals that may have nested. They do make caps to help keep them from getting in yet let the smoke get out. If the smoke can't get out then the carbon monoxide from the fire can't get out which can be life threatening. There are around 4000 deaths a year from carbon monoxide poisoning and a majority of these are from poorly vented fireplaces or fireplaces with the vents or flues closed.
  • Use only dry wood and not wet wood. Wet wood makes considerably more smoke.
  • Never assume the fire is out. Coals can remain hot or smoldering along for days
  • Keep a window cracked just a little for ventilation.
  • ALWAYS make sure the flue is open
  • Make sure you have carbon monoxide and smoke detectors in your home. People will start a fire but then go elsewhere throughout the house and this is a warning system something is wrong and is for your safety. SAFETY FIRST!
  • Keep a fire extinguisher on hand and where everyone knows where it is

Be safe with your fireplace. It is a nice thing to have and with a few simple precautions will be trouble free and safe to use. Just like so many things being careful can help prevent accidents. Stay warm and be safe.

Need Fire Restoration? Call SERVPRO of Dekalb County at (815)758-3900

Water damage from snow melting

2/7/2018 (Permalink)

Snow varies

The type of snow will depend on the water amount in it. A light powdery snow may contain as little as .1 inches of water per 10" of snow which is not a lot. A dense snow like the kind that feel like you went to the gym and lifted weights by the time you are done shoveling is much more water dense and can have up to 1-3" of water per 10". Being we end up with several different types of snow throughout the winter we can't really count on what we will have for ground moisture. The thing is to be prepared for problems when all that snow melts. The ground can be frozen making it harder for the water to get down into it. A particularly snow heavy winter can leave a lot of flooding issues. We can however do some things to help keep the snow melting from flooding our basements.

What can I do?

  • Make sure you have eaves that run away from the house so the snow melting on the roof can get it away from the house
  • Shovel snow away from the house if you have had flooding caused by snow melt or rain before. 5' Away from the house is recommended
  • If you have a sump pump verify it is working
  • Check for cracks and leaks in your basement and repair them

If you do get water in the basement it is important to get it out as quickly as possible to avoid water damage and possibly mold growth from the extra moisture in the house.

Flooded Basement? Call SERVPRO of Dekalb County at (815)758-3900

Freezing rain

2/7/2018 (Permalink)

A dangerous situation

It doesn't take long for freezing rain to cause roads and sidewalks to get very slippery. We do not get them regularly but they can be quite bad when we get them. The freezing rain however can bring extra issues depending on severity. Ice on a tree branch can cause the branch to weigh 20-30 times what it normally weighs. The ice weighs down everything else as well including power lines which can cause electrical outages. A major storm back in 2008 knocked out power to an estimated 1.25 million homes in New Hampshire, Maine and Vermont. However we can be prepared for these unfortunate times that we are hit by an ice storm.

  • Be aware if your home insurance covers damage should a broken branch landing on your roof or ice damage to the roof happen
  • Have the electric company's number readily available should a line go down near your home
  • Consider buying a generator for outages. Never run it in the house! They produce carbon monoxide when they are running.
  • Keep non-perishable food stocked for unexpected storms coming in
  • If the electricity does go out be aware of how long it is out and be cautious with the food spoiling in the refrigerator should it be out for an extended time

Ice Storm Damage? Call us at SERVPRO of Dekalb County (815)758-3900

Keep falls from happening.

2/7/2018 (Permalink)

So many ways to fall

Before the customer even gets inside your business falls are waiting to happen. It is important to get the snow or ice removed and get salt or sand down to give the customer grip on their way into your business. Some businesses prefer to do this themselves and a good way to not overload one person is to give several employees each a task such as one shoveling the sidewalk and another salting it. If you choose to hire out make sure it is a reputable company that is always on the ball for getting it done. The last thing you want is shoddy work or worse yet several inches of snow and they are nowhere to be found. Once inside the store if you do not already have carpeting you will want to put down mats or rugs for people to kick snow off on and give them some acquisition steps to change surfaces. Tile in particular gets very slippery when stepping on with snow all over the bottom of the shoes. Being the floor is wet it never hurts to put up the wet floor sign just as a reminder to people. They can be so focused on what they came in the business for that they aren't really thinking about the floor being wet. Also just look around your business for other fall hazards and see what needs to be fixed. If one person slips somewhere be sure another will slip there as well. If you have carpeting and it has been heavily soiled because of snow and salt and dirt being tracked in this winter we can professionally clean it for you.

Carpet need cleaning? Call SERVPRO of Dekalb County at (815)758-3900

Wet shoes creating mold

2/6/2018 (Permalink)

Tracking snow in

Winter time means snow in the midwest. Walk through any snow and it sticks to your shoes and possibly clothes depending on how deep it is. Of course we go inside and track in the snow which eventually melts. As creatures of habit we tend to take our shoes off in the same spot. If you have a tile floor where you take off your shoes you have a lot less to worry about with mold but many of us have carpeted floors. Being we take our shoes off in about the same place the carpet gets wet and if we have a lot of snow on our shoes maybe enough water that the pad gets wet too. A further problem is maybe the whole family takes off their shoes in the same spot. If this is the case be wary of mold as it never really gets a chance to dry thoroughly as we go in day in and day out tracking that snow back to the same spot which creates a moisture problem for mold to grow and the heat in the house creates a nice warm environment adding to the chance mold will grow.

A Simple Solution

A nice simple way to help avoid this if you do not have a hard surface to take your shoes off at is to create an area right inside the door for everyone to take their shoes off at. Instead of being directly on the carpet grab a cheap rug or mat that can go right inside thew door. The mat could be plastic and dished so the water stays inside. If a small rug it is something that can be washed and/or dried regularly to keep the mold from forming and will keep it from your regular carpet as well. When spring hits it will also keep people from tracking mud into the house. Now getting people to remember to use it - that is the problem if you family is like mine and many others. They may need a few reminders.

Mold issues? Call SERVPRO of Dekalb County at (815)758-3900

What in the world is an Ice Dam

1/10/2018 (Permalink)

Pretty But Troublesome

It's a cold winter morning and you look out the window and see the long pretty icicle's hanging down from the roof but they are masking an issue. Those icicles have formed a big ice barrier and the edge of the roof creating what is called an ice dam. It is important to get rid of the ice dam as soon as possible. If its a warm day it will likely melt that day and may not be too much of a problem but often another storm hits and the ice builds up more. All this ice pushes on the shingles and eaves and can allow water to get underneath them as the water is left standing behind the ice dam and cannot get to the eaves to flow away from the house. All of these things do a fair amount of damage to the shingles and can allow water under the shingles. The water will then get into the roof area where you will now have water in your attic which can lead to further issues with water damage and left untreated as the weather warms possibly mold issues as well.   

They Are Treatable

  • Temporary solutions include using heated cable that is made for just this issue. Also they make roof rakes for getting the ice down if you live in a single story home
  • Permanent fixes include venting eaves and ridges and also adding insulation to change the roof temperature so that ice is less likely to form.

Have you suffered damage from an ice dam and now have water or mold in your attic? We can help. Call SERVPRO of Dekalb County at (815)758-3900

Winter Fire Warning

1/10/2018 (Permalink)

More Structure Fires In Winter

There are more overall fires in other seasons but there are more structure fires in winter with many of these structures being homes. Why? Many reasons. The weather and thus air is more dry as is the wood our homes are made from. With less moisture things are more flammable. And it is winter season so we hang our lights for Christmas thus giving a possible ignition source. We put up our tree and if it is a real tree we water through Christmas but many people quit thinking about the tree after Christmas and quit watering it. You would think pre-Christmas would be the highest time for tree fires in homes but statistics actually show it to be the second week of January. I know what you are thinking - "They still have there trees up in January!!" It is easier to let time slide by and here is the tree that hasn't been watered for two weeks. Get the tree out as soon as possible to help reduce the risk. Another common winter fire issue is portable heaters. It is easy to forget they are on or to set something in front of them that gets warm enough to ignite. All that is needed for the home fire is just that first spark. 

Be Careful

So what we are saying is be careful. Be aware of possible fire sources and take proper precautions. An ounce of prevention is worth a pound of cure as they say. Make sure to shut off the space heater when you are not around it. And as added safety have a working fire extinguisher in the house. Not sure how to use it? Go to the local fire department and they will gladly give you extinguisher training or tell you when the next class is. Be safe.

Fire Damage? Call us at SERVPRO of Dekalb County (815)758-3900 

Its Winter. I shouldn't have mold.

1/10/2018 (Permalink)

Anytime. Anywhere.

Mold spores are present almost all the time in most moderate climates and they are just waiting to grow. Most of the time they do not have the proper conditions so they lay dormant. Winter can be that time. With winter we have snow and sometimes lots of it(And lots of shoveling). Well when the snow melts we have plenty of water and thus plenty of moisture which is key to mold growth. It is important to get any water in the house out as quickly as possible to avoid mold. Ice dams can form on roofs and allow water to get under the shingles which can then turn to mold as the weather warms a little give it all the right conditions to grow. Another way you may have winter mold is that it was already present in your home but because you have the windows open a lot for fresh air that you never noticed the musty smell until closing everything up in the house to keep the heat in and now the musty odor is very noticeable. Winter doesn't necessarily mean no mold but good news is that with mold remediation we can take care of that mold.

Water or Mold Damage? Call SERVPRO of Dekalb County (815)758-3900

Bursting Pipes

1/10/2018 (Permalink)

Frozen Pipes

Frozen pipes can lead to bursting pipes. You may realize you have a frozen pipe because you now have no water or only a trickle coming out. Unfortunately we may not always realize we have a burst pipe because it is still mostly frozen so when the water melts we now have a full blown water leak on our hands. This leak now means water damage at the source as well as to wherever the water can get to. We can take steps to help avoid our pipes freezing and possibly bursting.

  • Heating tape. It is specifically made for going around pipes.
  • Allow faucets to drip or slow trickle. The water movement helps keep from freezing and the open chamber keeps the pressure from building inside a closed off pipe.
  • Leave cabinet doors open so heat can get inside and warm the walls that contain piping. 
  • Seal off or caulk leaks near piping
  • If leaving for a few days do not turn down the heat too much. No less than 55 degrees is the recommendation. And if gone for an extended time have a neighbor check periodically that things are ok at the house.
  • Insulation is always a good choice. A properly insulated house stays warmer in winter and if using AC in your house in summer will help keep it cooler. This insulation will keep the house warmer meaning the pipes are staying warmer

Has a pipe burst? Do you have water damage? Call SERVPRO of Dekalb County (815)758-3900

Winter Muck

1/10/2018 (Permalink)

It's everywhere

With winter comes snow and with snow all the things that go along with it. One of them is shoes saturated with snow. And as a business you have customers come in loaded with snow on their shoes and many kick it off before walking around but it is almost impossible to get it all off and even when they do the shoes or boots are still wet. They now walk all over the store and the carpets and they do get messy. Maybe some salt from the streets gets tracked in. I know after I have salted my house I will inevitably end up having salt sticking to my shoes and ends up on the carpeting just inside my door. All this is a small price to pay as a business owner as it is more important to have the customer than the floor getting wet and dirty. However you also want to keep the business looking nice. That is where we come in. We are happy to help and can take care of those dirty carpets and floors. We have treatments to deodorize and clean those carpets and keep them looking and smelling good so when customers come in they are presented with the business looking like you want it to be. A welcoming, inviting place to go to.

Dirty floors? Need your carpets cleaned? Call SERVPRO of Dekalb County (815)758-3900

Services to help your commercial business

11/10/2017 (Permalink)

SERVPRO of Dekalb County provides commercial cleaning and restoration services and they are trusted by many local businesses for building maintenance services. Some of the many commercial services that SERVPRO offers are: 

  • Mold remediation 
  • Water restoration
  • Fire restoration
  • Floor cleaning
  • Carpet cleaning
  • General cleaning
  • Biohazard cleanup

SERVPRO of Dekalb County is licensed and trained to handle all of your commercial cleaning and restoration needs and the team is available 24 hours a day 7 days a week. 

Our team is always ready to assist with any of commercial services we offer and will do it in a polite way so as to not disturb your customers should your business be open and operating while we are performing services. 

Have a need for our commercial services? Call us at SERVPRO of Dekalb County (815)758-3900

Is your water issue creating mold issue

11/10/2017 (Permalink)

Lurking below the surface

Mold just needs the right environment to grow which centers around moisture for it to grow. What appears to be a small water issue can actually be causing a mold problem as well because the excess water can be creating extra moisture for the mold to grow.

Water discoloration or stains on walls mean that you have a leak that is reaching that location. If it was just a one time deal where water just happen to get there and dry out you may not have too much of a problem but often when we have discolorations in our homes it is an ongoing problem. If the water found its way there once it will find its way again. The moisture in the walls and ceilings can be also creating a mold problem as well that won't likely be discovered until you go to fix the stain. Another indicator of a lot of moisture in the walls is bubbling and cracking of paint as it means the moisture levels are off. Latex paint will reabsorb moisture from the air and other water sources and if it is stretching and bubbling something is wrong. 

A lot of other times we know very well we have a water issue such as a leaky pipe or a flooded basement. In all these situations it is important to get the water issue resolved as quickly as possible to keep it from becoming a mold issue. When the moisture levels go up so does the chance of mold growth. Act quickly fixing the water issue and stop the mold before it starts.

Need our mold remediation services? Call us at SERVPRO of Dekalb County (815)758-3900

Some indicators of mold

11/10/2017 (Permalink)

Do I have mold?

Mold spores are present everywhere but the conditions have to be just right for them to grow. Moisture being a big part of them growing. Hopefully you do not have a mold issue but there are some indicators that you could have a mold problem.

  • A musty odor. If you have a musty odor very likely you do have mold and that musty odor is very distinctive when you smell it. It may just be surface mold somewhere but could also be an underlying problem behind walls or in ceilings, attics, or the basement
  • Black, green or gray growth or discoloration on the wall or in the basement. It is important to fix what is causing the problem with mold growth on the wall then take care of it with a mold growth inhibitor.
  • Mold growing in the grout lines or along the tub or shower in the bathroom. This can just be surface mold from the high humidity levels often found in bathrooms or it could be a water leak fueling the problem. Being bathrooms are prone to high moisture levels an excellent help for this is an exhaust fan to expel that moisture outside.

Have you discovered a mold problem? Call us at SERVPRO of Dekalb County (815)758-3900

SERVPRO is ready to help

11/10/2017 (Permalink)

Emergency Ready Program

SERVPRO offers a complimentary Emergency Ready Profile for your business. This is to make an all in one spot for various disasters should they happen. An employee can bring up the profile and then know what to do. For example a pipe bursts within the business but no one is sure where the shut off valve is. Within the profile is a location as well as a photo that shows them what they are looking for. The employee now knows I have to go to this section of the building and I am looking for this dial and it will shut off the water so the leak can then be repaired. The nice thing about this is it is free and accessible to all employees and contains just a nice concise detail to getting it done so they do not have to go through tons of info to find what they need to know now. We can do a no cost assessment of your business. Here are a couple links to give you more info and get you started with your Emergency Ready Profile and become a part of our Emergency Ready Program.

Emergency Ready Program Overview

Getting Started 

When storms hit

11/9/2017 (Permalink)

SERVPRO of Dekalb County specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit our area, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today SERVPRO of Dekalb County (815)758-3900

Winterizing your vehicle

11/9/2017 (Permalink)

The Dreaded Dead Battery

Most of us have gone out to start our vehicle in the winter to hear the car start to turn over slowly then nothing as the battery dies. Your heart sinks as you realize you are not heading to wherever you had planned on going to. Well here are some tips you can use to help avoid winter time issues.

  • Check the brake fluid levels. All fluids move slower in winter and brakes are no exception
  • A 50/50 water and antifreeze is recommended. They now make premixed if you are unsure about the mix ratios.
  • Check your battery. Many auto places offer this as a free service. Remember short trips do not give your battery much time to charge so it slowly dies. Also keep an emergency jump starter in the car. You can usually find these starting at around $50.00
  • Keep tires at the proper inflation level to insure good grip on the road. Also drive at safe speeds since we all know it is easy to lose traction in the winter's slippery conditions
  • Make sure oil level is where it needs to be. Again fluids get thick and the engine needs the oil to lubricate the cylinders.
  • Check your wipers. Also top off your windshield washer fluid. You don't want to be in traffic and the windows are getting dirty and no way to clean them. They get hard to see through very quickly.
  • Keep gas level above a 1/4 tank to keep it from freezing. If you drive a diesel they have additives to help keep from gelling up and also additives should it gel up to liquefy it again

Be safe and drive safe. Your lives and all those others are too important to take chances.

Storm damage to your home? Call us at SERVPRO of Dekalb County (815)758-3900

I've heard it a million times

11/7/2017 (Permalink)

Smoke alarms

We've been told many times and to some of us it seems like a million times but it still needs repeating because we ignore what we are told. Just like we will warn our children over and over again about something that could harm them but we repeat it because we love them and do not want to see them hurt. So we at SERVPRO of Dekalb County are telling you because we don't want to see anyone hurt is have smoke alarms installed in your house. And a good rule of thumb is the first of every month is just test the alarm to make sure it is working. We keep hearing about smoke alarms but so many houses don't have one in them or have batteries that are dead. It is a good thing to have in the house to notify you of a fire so that every one can get out of the house safely. And that is what we want for all of you. We hope you do not have a fire but if you should the first and foremost thing is you and your family are safe. The house and the things in it is where fire restoration comes in. Keep yourself and your family safe and install a smoke alarm and carbon monoxide alarm if you do not have them and check them regularly.

Had a fire and need our fire restoration services? Call us at SERVPRO of Dekalb County (815)758-3900 

Some common causes of house fires

11/7/2017 (Permalink)


Cooking is the number one cause of home fires. Grease fires are common and to put it out DO NOT use water. Put the pan lid on to smother it or use baking soda or use a Class B fire extinguisher which uses a chemical instead of a water base. Also when near an open flame watch the oven mitts and towels near it when reaching for pans. I seen this happen on a cooking competition on tv where the cook caught their mitt on fire not paying attention so it can happen to anyone including those whose job is to cook and do it safely. 


We get so used to them burning as they are off to the side and burn so long that we don't always think about them when going to bed so make sure to snuff them out when going to bed. Also be aware of what is around the candle. Keep it a safe distance away from things that could ignite from the candle. 


Do not overload outlets which is a more common problem than ever as we all have so many electrical based items in our houses now. Also watch for old and frayed cords and replace them if needed.


Be aware of your space heaters if you have them and keep things a safe distance away. The heat radiates out so it may be ok initially but then it continues to warm and get hotter and hotter until a fire starts. If you aren't sure if its far enough away be safe and move whatever it is a little further away.

Be Safe

It never hurts to double check things. Not sure you blew out the candle? Quick double check for safety insures you did.

Fire Damage? Call us at SERVPRO of Dekalb County (815)758-3900 

SERVPRO Water damage services

11/7/2017 (Permalink)

Water has damaged your home

None of us want to suddenly discover we have water in our basement or that a pipe has leaked or whatever may have caused our water damage. Once we do find that we have a water issue we also want to get it taken care of as soon as we can. That is where SERVPRO of Dekalb County comes in. One of our specialties is to take care of these water damage issues and restore your home as it was before so it is "Like it never even happened."

Our SERVPRO technicians look for water or any excessive humidity or condensation. Things such as standing water, damp or humid air, condensation on your windows, or walls that are wet to the touch are all signs of water issues.

Our SERVPRO technicians also check for hidden problems associated with water damage, such as finding cracks in your foundation, sewer problems, broken water lines, broken gutters and downspouts, or mold that may be forming because of the water damage.

Water Damage? Call us at SERVPRO of Dekalb County (815)758-3900

Snow concerns around your home

11/7/2017 (Permalink)

  • Make sure windows are sealed properly to keep moisture out
  • Know where shut off valves are should a pipe freeze and burst
  • Have a backup heat source should your heater have issues
  • Use towels to lined doors or windows where drafts may be coming in
  • Close storm windows to keep heat in and the cold out
  • Check the smoke alarm and carbon monoxide detectors to make sure they are working
  • Clean out gutters and downspouts before winter. They can prevent water from moving away from the house and could cause basement flooding
  • Candles are sometimes used for decorations and not just scented candles so keep stuff away from the flames
  • Be careful of ice damming. This is when snow melts and moves further down the roof and then freezes again and then build up more on the roof and when it melts the water has no where to go with the ice dam so it gets under your shingles and into your roof causing multiple issues

Do you have need of our Storm Restoration Services? Contact us at SERVPRO of Dekalb County (815)758-3900

Be Storm Ready

10/30/2017 (Permalink)

Build A Kit

A storm kit set aside can be very handy to have. Often electrical outages aren't that long but severe storms it can be days without electric. Storms have the potential for extended disturbances to your normal life so by having a kit you can at least have necessary items available. Many of us generally have non-perishables liked canned vegetables and dry foods like cereal in our pantries but there are some other items wise to keep in a handy location.

Kit Items

  • Several gallons of water
  • If don't normally store non perishables a few would be a good idea
  • A first aid kit
  • Flashlight
  • Battery powered radio
  • Most of us have a cell phone but a battery backup charger would be good. Check or use now and then to make sure it is charged when needed
  • A list of safe locations to go in certain situations such as a tornado shelter or a flood shelter depending on your area
  • Emergency contacts

Inform the family of the location of your emergency kit and periodically check it and make sure everything is ok. We hope we never need to use our kits but someday may come and it is important that everything is there and working when we do need it.

Storm Damage? Call us at SERVPRO of Dekalb County (815)758-3900

Help prevent mold

10/27/2017 (Permalink)

Mold is waiting to grow.

Mold spores are present in most places but are unable to grow. The mold won't grow without the right environment which involves the right temperature and moist conditions. They can start in just a couple days to grow when conditions are right so it is important to handle problems as soon as you can to prevent mold from starting to grow in your home.

Things to watch for and do

  • Dry wet items as quickly as possible
  • Disinfect areas that you have dried water in
  • Reduce moisture in the bathroom. If you have a exhaust fan it helps immensely for removing the warm moist air after a shower
  • Check for plumbing leaks
  • Keep an eye on the basement. A fair amount of basements run a little humid so a dehumidifier can help. Also check your sump pump if you have one to make sure it is working and check periodically if you don't go in your basement often to just make sure it is staying dry

Mold Issues Or Questions? Call us at SERVPRO of Dekalb County (815)758-3900

How fast is mold spreading through my house?

10/27/2017 (Permalink)

Slowly. Then Quickly.

If your house is generally dry and has no serious moisture issues the mold spores that are present will get old and take longer to start growing mold. Once they start however you now have these fresh spores waiting to grow anyplace where the conditions are right for them to grow. And these fresh spores can grow much easier than the older spores which is why you may not notice mold for a while but when you do you start seeing it in multiple places. And those spores get into the air then get circulated throughout the house and thus the importance of getting the mold taken care of as soon as possible. If your house is prone to moisture it is important to take steps to lower moisture levels. Do not let mold get a foothold in your home and if it does form get it taken care of as soon as possible to keep it from spreading.

If You See Signs of Mold, Call Us Today – SERVPRO of Dekalb County (815)758-3900

Watch out for hail

10/27/2017 (Permalink)

An Infrequent Visitor

Most places around the country don't get hail too often so we don't really prepare for it. It usually happens in a storm without warning unless we hear a weather forecast that said it has happened in this storm already. In most storms it is small bb sized hail which is fairly harmless and most of us have been in. However there is larger hail that hits and we need to be wary of it. Once you get to quarter sized hail you are really into the zone where damage can be done. If you know there the storm is going to have this size hail try and get your car covered as it will do a fair amount of damage to your car. There is also potential to damage your shingles and break windows and if it is half dollar sized it likely damaged at least some shingles. Once you get to ping pong ball size hail it can do a fair amount of damage to a home. Also at this size you really don't want to be out in it as it will be quite painful(a bit obvious. Sorry.) If you are in an area prone to hail a couple steps you can take is to put on hail resistant roofing and also to put shutters for your windows on your house.

Hail Damage? Call SERVPRO of Dekalb County at (815)758-3900

Tips To Help Avoid Basement Flooding

10/26/2017 (Permalink)

An Ounce Of Prevention

Gutters - Cleaning out gutters regularly will help water flow through the channels and away from the house. This is especially important in the fall if you do not have gutter covers on as those leaves love to pile up up in there creating a dam that doesn't let the water through but rather pours over the side.

Downspouts - They also can plug up but usually dumping a pail of water will provide the force to flush it out. Also they have downspout extensions and we recommend about 10' to get the water an adequate distance from the home.

Sump Pump - If your home has a sump pump it can help keep the water out. If your home is usually dry it is good to pour water in every once in a while to get it to kick in and work and also lets you check and know that it is functioning properly.

Should you have questions or your basement flooded please feel free to call SERVPRO of Dekalb County at (815)758-3900

Educate Children About Fire

10/26/2017 (Permalink)

A Personal Experience

My Uncle's house burnt down back in 1981 because of this very thing of a child playing with fire. My 6 yr old cousin had taken one of the lighters around the house and gone to his bedroom and was lighting it in the closet. It caught the clothes above him on fire which then the fire quickly got out of control and burnt  up most of the house before it got put out.

Educate To Prevent

It is important to let kids know just how quickly fires get out of control. We teach them the stove is hot and don't touch but many kids (and I know I was the same) see fire and there is a certain interest in it. The flame can look so small but we as adults know how quickly that flame can become a fire. Take the time to let them know what can happen and when possible keep any lighters or anything else that could start a fire out of their reach.

Had Fire Damage? Contact us at SERVPRO of Dekalb County (815)758-3900

Tornado Drills - Not Just For School

10/26/2017 (Permalink)

Be Prepared

The Boy Scout motto. We have heard it many times and it is a good motto for all of us. This doesn't just apply to tornado's but any storms that may come through as they all have potential for problems like electrical outages and although it is rare lightning can start house fires.


  • Familiarize your family with your local tornado sirens
  • Let the family know the safe zones in the house or community to go to in tornadoes
  • Have a location in the house with a flashlight always there
  • Keep a list of contacts for the kids to call should they not know what to do that can help talk them through it
  • Educate them that if the storm is severe stay away from windows as branches can blow off trees and into the windows
  • Have a safe place should the unfortunate and rare occurrence of a fire by lightning happen that everyone can go to while waiting for the fire department to arrive
  • Take any other precautions applicable to storm types in your area to keep you and your family safe

Storm Damage To Your Home? Contact us at SERVPRO of Dekalb County (815)758-3900

Healthy Commercial Cleanliness

10/23/2017 (Permalink)

Unhealthy Cleanliness

While you can clean superbly with some cleaners out there they may not be the most people friendly or healthy for the people. You can use bleach to clean spots but needs to be used in good ventilation. There are even more caustic chemicals you can buy over the counter but then agagin you must have ventilation plus gloves to use and then dangers if you have kids of them getting into them. It is very important to be clean but be careful. know the cleaners you are using and use them as directed. You would think this is a given but we all know someone that uses things other than intended and in an unsafe manner. Most of us have likely done this ourselves because we get focused on the goal instead of on what is going on in front of us. 

Healthy Cleanliness

We at SERVPRO of Dekalb County are focused on Healthy Cleanliness. We use people friendly cleaning agents. We handle getting your commercial business clean and doing it in such a way it doesn't affect you or your customers in an unhealthy way. We want our employees to be safe because they are very valuable to us and we want you and your customers to be safe as well because you are also very important to us. 

Need Commercial Cleaning? Call us at SERVPRO of Dekalb County (815)758-3900

Other Unexpected problems with water damage

10/20/2017 (Permalink)

Oh No! Our basement is flooded.

We hope it never happens but many of us have went into our basement and seen it flooded. You start wondering how much damage it did and how extensive it is. However the water can have many hazards involved with it as well as more damage than you were expecting from things you may not have thought may be in the water.

Problems and Hazards

  • Electrical wires and sockets that may be in the water creating an electrocution hazard
  • Chemicals and cleaning agents that were in the basement now in the water
  • If water has come in from outside it may have brought in dirt and grime
  • If the sewer backed up there could be biohazards such as fecal matter
  • Possible mold from the high moisture levels
  • And many other possibilities depending on what you keep in your basement that is now in the water

Our Water Restoration Services

Each flooded basement or water damage situation will be different because we are all different. Our water restoration specialists have been trained to handle all these different situations and restore the damage and get your life back to what it was before the unfortunate circumstance happened. 

Water Damage Concerns? Call us at SERVPRO of Dekalb County (815)758-3900 

Avoid some common water damage issues

10/20/2017 (Permalink)

We All Need Water

We all need water to survive. In our houses we get so used to everything working we don't think about it until it breaks. We use our toilets, take our showers, wash our dishes and laundry without much thought about our water until we see the water where it shouldn't be. There are a few things that we can do to help prevent water damage.

Take Precautions

  • Get your water pressure checked. Too high and hoses can burst
  • Caution with cold temps. Cold outside wrap your pipes(especially those in mobile homes).
  • Disconnect hoses outside. It can create an ice dam that can bust a pipe. Newer spigots have some safety features to help avoid this.
  • Replace older and cracked washing machine hoses before they break.
  • Know your plants and trees before you plant them. Some have powerful and extending root systems that can cause basement and foundation issues

Water Damage Questions? Call us at SERVPRO of Dekalb County (815)758-3900

Keep water from causing mold issues

10/18/2017 (Permalink)

A stitch in time saves nine

It's  an old saying but is very often true in many circumstances. If you can do something now it may keep you from more troubles with it down the line. This is very true when you have water damage. The water naturally flows wherever it can go and thus will end up all over our floors or basements or wherever it is we have water issues. When it does this it naturally comes in contact with other items in the area. As we all know from personal experience water absorbs into most things pretty readily. You get a drop on your shirt it soaks in before you can brush it away. If you spill a glass of water on your carpet (unless you got some type of spill protection on it) it will quickly soak in and you are pressing a towel on it to get out as much water as possible. When there is water damage it is usually much more water than a glass. It gets soaked into all those areas and now it is important to get the water out as quickly as possible and get all those things dry before mold can start forming with all that extra moisture. This is where it is important to have water restoration specialists come in and remove the water quickly as well as dry out all the other areas quickly and check for mold that has already started or get it dried to prevent mold from starting.

About Our Water Restoration Services

SERVPRO of Dekalb County specializes in water cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly removethe water quickly and safely.

If You Have Water Damage, Call Us Today – SERVPRO of Dekalb County (815)758-3900

Workplace Safety

10/5/2017 (Permalink)

Our common goal

We all want workplace safety. An injury is no good for anyone. The employee that is injured has their life affected by the injury and is possibly out of work for a while. The employer loses a valuable employee that is needed to complete jobs at work. The more hazardous the job the more important the safety. Many businesses will put up safety posters and slogans to encourage safety. 

A reward for safety

A good idea for job safety is to reward employees that come up with valuable safety ideas. Being each job is different makes it hard to cover all the bases with posters etc. so we can utilize a resource we already have. An employee sees the weak points in safety every day and has possibly almost been injured by something. Well rewarding them encourages the free thinking about safety. People may watch themselves but it would be better if all employees were benefiting from it. It may be an escalating scale so the bigger the idea the bigger the reward. Or just a flat rate item if the idea gets used you get the reward. Some possible reward ideas

  • monetary
  • leave work early on a Friday
  • gift card for a local restaurant
  • or something applicable to your area

 Our Commercial Services

One thing that always helps with safety is the cleanliness of the work environment. A dirty area can be a fire hazard and should you experience a fire we do offer fire restoration services. Should you have a person get injured we offer biohazard services as well in case their was blood or bodily fluids that ended up on surfaces. We also offer our full commercial services including hvac and duct cleaning, carpet cleaning, odor removal and vandalism restoration. If you have need any of our services here at SERVPRO of Dekalb County please feel free to contact us.

Have Questions about our Commercial Services?
Call Us Today – (815)758-3900

Be careful to not spread mold throughout your house

10/5/2017 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Dekalb County for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Dekalb County specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – SERVPRO of Dekalb County (815)758-3900

importance Of Cleanliness

10/4/2017 (Permalink)

Carpet Cleaning at an area business to maintain the look.

Personal experiences

We've all been traveling and had to make a quick pit stop. We walk in to use the bathroom and grab some snacks and we walk into the bathroom and it is so bad we want to run away screaming or we go in and find it is absolutely spotless. We will remember it for each of these two reasons one to avoid and one that we know this is a place with a really nice restroom. And you mind when it is bad goes right to if its that bad in here what about the rest of the store?

Things people notice

  • Is the outside clean because they may not come in if its not
  • Is there a nice pleasant aroma or is it stale, smoke filled, dirty smelling 
  • Remove clutter that will get in the way of people in your business. Dress the business for success
  • Just being clean helps employee safety as well as customer safety by the eliminating possible trip hazards etc.
  • Most of us have been in a business and noticed the dirty floor and it affected our opinion of that business. When clean we don't think much of it but a dirty floor and we notice it.
  • Number of customers. 2 similar businesses side by side and one is packed and one is empty so people will wonder why the empty business - is it because of cleanliness?
  • They notice dirty glass, counters and other shiny or reflective services

And most of these things are cumulative or in other words build on one another. Someone may let one thing go but then they see another and another and you may have lost a repeat customer.

Our Commercial Restoration Services

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need. So whether it is tile and grout cleaning, carpet cleaning, biohazard, or other cleaning you need or it is restoration from a disaster like water or fire damage we at SERVPRO of Dekalb County are here to help. 

Have Questions about our Commercial Services?
Call Us Today SERVPRO (815)758-3900

When you have Storm Damage

10/2/2017 (Permalink)

WInd damage to roof, windows, and trees from a recent storm .


  • Put safety first!
  • Contact your insurance agent or company
  • If a tree fell on or near your property be cautious around it as the tree can still shift
  • Look up at the trees to make sure of no broken limbs just hanging there that could fall down injuring someone
  • Be aware of power lines as they may be down in the area creating a hazard
  • Listen to the radio for further news reports on the storm and damage
  • Check on your elderly or disabled neighbors
  • If you leave in your car do not drive through flooded streets. You do not know how deep it may be.
  • If you smell gas shut the gas off and contact your gas supplier.
  • Again safety first! Look before you act.

Our Storm Damage Restoration Service

Storms can come up with little warning about how powerful and destructive that storm may be. Regardless of the type of storm SERVPRO can handle any disaster. We have the equipment, expertise, and experience to restore your storm damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Storm Damage?
Call Us Today SERVPRO (815)758-3900

Our Highly Trained Restoration Specialists can restore your DeKalb County Home

8/30/2017 (Permalink)

SERVPRO of DeKalb County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of DeKalb County

SERVPRO of DeKalb County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of DeKalb County helps local school children have a fun filled afternoon

8/30/2017 (Permalink)

SERVPRO of DeKalb County owner Steve Bryant and Marketing Representative Tricia Herrera stepped out of the office for an afternoon to help local Central School students have a fun filled carnival. Central School has a large Hispanic number of students and this event was put on thru the Rochelle United Methodist Church to make all students feel important and interact together. The staff at the church had been communicating with this students weekly thru messages posted on the windows of the church, The students became so excited to read each new message weekly that it so became the high lite of their Monday morning. The church staff and volunteers decided that a school carnival with games and prizes was a great way to celebrate this year long relationship. Steve and Tricia helped to man the games and spent the hour having just as much fun as the kids! SERVPRO of Dekalb County is involved in many community activities and believes that involvement is as important as ever. 

Restoring Your DeKalb County Commercial Property After A Water Damage Event

8/23/2017 (Permalink)

Flooding and water damage events at DeKalb County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of DeKalb County

SERVPRO of DeKalb specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

DeKalb County Smoke and Soot Clean up

7/20/2017 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of DeKalb County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today –815758-3900

Our Highly trained Restoration Specialists can restore your DeKalb County Home

7/20/2017 (Permalink)

SERVPRO of DeKalb County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Dekalb County

SERVPRO of Dekalb County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Fire Damage to our home

6/21/2017 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Dekalb County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today -815-758-3900

Does your Dekalb County Home have a Mold Problem?

6/21/2017 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 815-758-3900

My flooded basement

6/16/2017 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your DeKalb County basement could flood, including:

· A blocked or failed sewer lateral pipe

· Heavy rain causes surface water to pool around your home

· Storm sewer backup

· Sanitary sewer backup

· Foundation drainage failure

· Water supply-line break or hot-water tank failure

· And many more

Have Questions about Basement Flooding?

Call Today – 815-758-3900

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of DeKalb County and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

· We are Available 24 hours/7 days per week

· We’re a Preferred Vendor to many National Insurance Companies

· We Bill The Insurance Directly – One Less Thing For You To Worry About

· Our Technicians are Highly-Trained in Water Restoration Techniques

· We use s500 IICRC Restoration Standards

I had know idea where to start

6/5/2017 (Permalink)

I recently had a fire in my home. I had no idea that so many decisions had to be made after such a traumatic event or that I was going to be asked so many questions. I admit as everything was happening around me all I could hear was noise and was totally overwhelmed. When the local fire department suggested to me to call the local SERVPRO franchise I said yes without even really knowing what I was saying yes to. Well boy am I glad that I called them and can say with absolute certainty that they stopped the "noise" for me and my kids. It was like the commercials. The trucks pulled up and as the crew chief was speaking with me, his crew was already in work mode. I think back and realize how many questions I answered and how much info I gave him without even realizing I was even doing it. They put me at easy as much as was possible for the tragedy of the day. I cant thank the whole staff for the ease at which the entire claim was handled. I highly recommend SERVPRO of DeKalb county and cant thank them enough.

SERVPRO took my worries away

9/29/2016 (Permalink)

I am the owner of a multi unit residential building. In spring of 2016 we had a fire in one of the apartments. Not only did SERVPRO of DeKalb county take care of my building they put my other tenants at easy by working with them. They made things go so smoothly and worked with them when some didn't even have insurance coverage. They helped them out and made it all work for all involved. I would highly recommend SERVPRO of DeKalb County for any disaster. They made sure to follow up with me and offered a FREE Emergency Ready Plan to help me save time and money in the event that something like this would happen to any of my properties again. Thank you SERVPRO of DeKalb County. 

Washing machine flooded our bathroom

9/26/2016 (Permalink)

Our washer/dryer are located in our bathroom. My wife started the machine and then left the house for "just a few minutes" which of course turned into a lot longer. When we returned home the washer malfunctioned and didn't stop filling. We had a lake in our main level. SERVPRO of DeKalb Co came to our rescue. We had always joked about the"like it never even happened" tagline but were so happy it came true for us! Thank you to the great crew at SP of DeKalb. They truly made it "Like it never even happened."


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