Recent Posts

water in our commercial building

3/11/2019 (Permalink)

I am a property manger that has a small strip mall type building that I manage. It recently had a water loss from a pipe freeze in the small basement bathroom. I called SERVPRO of DeKalb County to come and take care of the problem. They came right out and started the work. The crews were very through and solved the problems not only with the water but our contents also. We had referred some of the buildings tenants to them also for their contents. The building is now back to normal and ready to receive customers. I was impressed with the speed and knowledge of SERVPRO of DeKalb County.

Needs a good cleaning

3/11/2019 (Permalink)

I recently purchased a small commercial building. I knew it had potential but also knew the mountain of "stuff" left in it needed to go to see that potential by potential customers. I called SERVPRO of DeKalb County and they came out with a team to get to work. They boxed up what needed to be boxed and tossed what needed to be tossed. Once they had the space cleared out we discovered some mold in one area. Well they took care of that too for me. They went right to work and followed the plan they had gone over with me prior to starting. I am glad that I can now rent this location with confidence. 

Smoke is just as bad as fire

3/11/2019 (Permalink)

My husband is not a cook and truthfully rarely tries. He did attempt to make us some dinner one night and probably will not do that again for a while. He "forgot" to watch the pan on the stove and let it boil dry. It caused severe smoke in our home. We had smoke and soot everywhere. We called SERVPRO of DeKalb County to come in and clean it up for us. We had no idea that smoke could leave such mess and the smell. SERVPRO crews knew this and got right to work. They had not only our home taken care of but also all of our contents. I appreciated my husband trying to help out but maybe next time he just orders pizza. 

Freezing Pipes

3/11/2019 (Permalink)

We have a rental that was recently unoccupied. We had a neighbor checking on it on a regular basis. Unfortunately we still got hit with a broken pipe. The basement ended up with about 2 feet of water in it one late Sunday night. We called SERVPRO of DeKalb County and they came right out. The took care of the water in know time and started the drying process within that first visit. We had a nice dry basement with a nice fresh smell to show potential tenants within a few days. We were impressed with the speed at which the crews worked and their knowledge. 

Text book water damage??

3/11/2019 (Permalink)

We had water we thought was the run of the mill broken pip water in the basement situation happen to us recently. What we of actually SERVPRO technicians discovered was it wasn't clean water but sewage backup. This was much more involved than we initially thought and were so glad they were there to help. Their knowledge was so great to have and made the clean up much more efficient. Not to mention that we had no idea how to clean and disinfect such a mess. We had originally asked a neighbor to help us and when he found out it was sewage he said no thanks pretty quickly. The SERVPRO team wasn't afraid and did a great job.

Crack in the foundation

3/11/2019 (Permalink)

We had a crack in our foundation forever but have never had a reason to fix it as it never caused us trouble. Well that all changed recently. We had a lot of snow melt mixed with rain and our basement carpet felt the effects. It wasn't a huge mess but damp and stinky in our family room area for sure. We called SERVPRO of DeKalb County and they came right away. We had a busy schedule and they worked around it with no worries. We know have our family room area back and basement smells great. We were impressed withe the knowledge of the SERVPRO crews.

Local Hospital needs help

3/6/2019 (Permalink)

Our local hospital contact SERVPRO of DeKalb County recently for a water pipe in their storage area/hallway. A 9 inch round pipe broke and water was everywhere. SERVPRO of DeKalb county came in during the afternoon and started work. They spent 4 days working with the client and had them back up and running in no time. SERVPRO taking care of this problem left the maintenance staff to continue to take care of all their day to day responsibility and didn't disrupt patient care. The efficiency and knowledge of the technicians was much appreciated and the client would call them again in the future.

Frozen sprinkle head

2/7/2019 (Permalink)

We have a large warehouse building. In this most recent storm and cold snap despite our best efforts we had our sprinkle water lines freeze. We tried to thaw them out slowly but when the weather thawed faster we had a huge mess on our hands. We called SERVPRO of DeKalb County and they were the best. They came out in the middle of the night and went right to work. They worked with precision and got the water removed quickly and set equipment to start the drying process. We couldn't be more happy with them and our call to them. 

Roof leak from ice storm

2/7/2019 (Permalink)

Our local library contacted SERVPRO of Dekalb County after a recent ice storm. They had a spot on the room on their 100 + year old building that didn't handle the ice very well. They had water in the lower level soaking the carpet, walls and contents in their break room. They were very happy that it didn't effect any of the reading materials as the children's section of the library is closest to the area. SERVPRO went right to work and start the drying process. The staff of the library said they hardly notice any disruption in their day and we very impressed by the SERVPRO crew. They were back to using the entire building in just a matter of a couple of days. The roof is also tarped and ready for replacement in the spring. 

Sump pump just couldn't keep up

2/7/2019 (Permalink)

The recent cold snap and then rapid thawing was not kind to our old home. We have a finished basement and have had water before in a select area. This storm caused water in the basement that our sump pump couldn't keep it up. We had dealt with SERVPRO of DeKalb County before and didn't hesitate to call them this time. As they had in the past they came right to work and once again put any worries we had right to bed. My wife and I are always impressed at the knowledge the crews have in the process and the speed in which they work.