Helping out local daycare
Our local daycare recently needed the rugs and carpets cleaned in the facility. SERVPRO marketing manager Tricia Herrera sits on the board of directors for the facility and knows how tight the budget is. As most of the funding is dependent on the state government there isn't a lot of extra but also as you can imagine the rugs/carpets at a facility like this can get fility fast. SERVPRO owner Steve Bryant wants to help and offered to clean the rugs for them. The exc director was so thrilled with the work that was done she couldn't stop expressing her thanks and gratitude. She was so happy that SERVPRO wanted to be a community partner and assist the kids of the community.
Local Easter Egg Hunt
The local radio station offers a FREE community Easter egg hunt annually for all ages. They couldn't make this a free event without sponsors and community partners. SERVPRO of DeKalb county knows this and has stepped up to be a sponsor in the past years. The event is a huge hit each year and the small community members always appreciate the fact that this event is free and open to all children. They have age categories and a special category for those with special needs. Local businesses like SERVPRO stepping up with their marketing dollars make events like this possible and are another way to spread good will with community members. It is also a time for the franchise to set up a booth and display some of their equipment and truck.
Each SERVPRO franchise values training and SERVPRO of Dekalb County is no exception. Training of our staff new and old happens each and everyday at the franchise. We know that each client and situation is different. Whether its online training or in person training its all valued in the office. Franchise owner Steve Bryant has over 10 years of owning a SERVPRO franchise but has over 25 years in being a small business owner. He knows that training is a valuable tool to make happy customers but also in retaining valued employees. We an employee feels confident in their day to day responsibilities they perform better. The training available from the franchise is not limited to just the outside crew. The office staff also is offered many different pieces of training online or in person.
SERVPRO of Dekalb County knows that networking with other vetted businesses is so important. When referring other businesses you want to make sure that each business is tried and true for the people you refer too! SERVPRO belongs to several chambers and business groups throughout their territory and take pride in each one of them. They participate in events for each chamber and put marketing dollars toward these groups. They know the good that chambers can do and also know that these groups wouldn't be able to do the things they do without the member support. Community is important to SERVPRO of Dekalb County.They have developed a great network of companies and individuals to work with and refer to/from to help enhance their business.
Assistance of local group home
In the SERVPRO of Dekalb County territory there is a group home for trouble youth. They have up to 20 youth in this residence at a time and then they move to a larger home once they have earned the points to move on. They recently called SERVPRO of Dekalb county for what they thought was mold in the basement of the home. They knew that it wouldn't be safe for the residents to be staying there and breathing in potentially hazardous mold. They SERVPRO team went out to the sight and gave the administrators an assessment of the situation. All though they did have a bit of water in the basement what they thought was mold was not. It turned out to be some of the limestone in the basement being discolored. The administrators of this facility were so appreciative that SERVPRO helped them to get real answers and not just charge them for work they didn't need. it was another time the SERVPRO helped out a community program.
Helping move community revitilazation move forward
SERVPRO of Dekalb county is proud of their communities that they serve and is always willing to give time to help those communities. They know that anyone can give money to programs but without volunteers and time toward a project it would fall flat. Many projects in small towns can be completed with some elbow grease and committed volunteers. SERVPRO of Dekalb provides those volunteers without hesitation. They can be found rolling up their sleeves and working hard to improve programs and services throughout communities in DeKalb county. They know that better communities are a benefit for all those that live in them. They know that helping spreads kindness.They have also particpated in the downtown beautification project that starts with something as small as a decorated flower planter to help "spruce up" the area.
water in our commercial building
I am a property manger that has a small strip mall type building that I manage. It recently had a water loss from a pipe freeze in the small basement bathroom. I called SERVPRO of DeKalb County to come and take care of the problem. They came right out and started the work. The crews were very through and solved the problems not only with the water but our contents also. We had referred some of the buildings tenants to them also for their contents. My building tenants were just as satisfied with them as we were and for that I am thankful. The building is now back to normal and ready to receive customers. I was impressed with the speed and knowledge of SERVPRO of DeKalb County.
Needs a good cleaning
I recently purchased a small commercial building. I knew it had potential but also knew the mountain of "stuff" left in it needed to go to see that potential by potential customers. I called SERVPRO of DeKalb County and they came out with a team to get to work. They boxed up what needed to be boxed and tossed what needed to be tossed. The amount of stuff that was removed was certainly that of a hoarders space.Once they had the space cleared out we discovered some mold in one area. Well they took care of that too for me. They went right to work and followed the plan they had gone over with me prior to starting. I am glad that I can now rent this location with confidence.
Smoke is just as bad as fire
My husband is not a cook and truthfully rarely tries. He did attempt to make us some dinner one night and probably will not do that again for a while. He "forgot" to watch the pan on the stove and let it boil dry. It caused severe smoke in our home. We had smoke and soot everywhere. We called SERVPRO of DeKalb County to come in and clean it up for us. We had no idea that smoke could leave such mess and the smell. SERVPRO crews knew this and got right to work. They had not only our home taken care of but also all of our contents. I appreciated my husband trying to help out but maybe next time he just orders pizza.
We have a rental that was recently unoccupied. We had a neighbor checking on it on a regular basis. Unfortunately we still got hit with a broken pipe. The basement ended up with about 2 feet of water in it one late Sunday night. We called SERVPRO of DeKalb County and they came right out. The took care of the water in no time and started the drying process within that first visit. They had equipment set up for the next three days and dried the area in the time frame explained to me.We had a nice dry basement with a nice fresh smell to show potential tenants within a few days. We were impressed with the speed at which the crews worked and their knowledge.