What our Customers say...


OMG! SERVPRO of DeKalb County really helped my husband and I out recently with a broken pipe in our basement! We are new homeowners and were pretty stressed when we went in our basement and found 12 inches of water! We contacted them based on a recommendation from our neighbor and new we made the correct choice. They were great to work with and made the process as efficient as possible. We cant thank them enough.

SERVPRO of DeKalb county helped our daughter out recently with a water loss in her home. She is a single mom and on a tight budget. She was very stressed out when this situation happened and the SERVPRO crew was amazing. We would choose them again. 

I recently had a water line break in my office building. I knew right away that I was going to contact SERVPRO of DeKalb County. I have seen some of the great things they have done for our community and most behind the scenes! They have volunteered their time and participated in many community activities. I know that they care about the community and just knew they would care about my home. I was right and knew I made the right choice. 

I was so happy with the SERVPRO crew that recently took care of the water problem in my apartment building. They were fast and efficient. My tenants were back in their apartments in no time and my building is fresh and dry.

We had some water in the basement of our rental which our daughter and grandson live in. We had concerns about mold and how that would effect our grandson. We contacted SERVPRO of DeKalb County based on the fact that I had heard about the good will gesture they had done to my grandson's daycare center recently. They needed the carpets cleaned and needed the service donated, which SERVPRO gladly did. We were thrilled with their work and how they got the mold taken care of. We would use them again and are thankful for a company that supports their community.

I recently had about 2 feet of water in my basement. I am in the process of selling my home and was unsure of the coverage I had for a sump pump. I contacted SERVPRO of DeKalb County late one Sunday night about coming to help but as you can imagine I had a lot of questions also. I wanted the job to be taken care of but was worried about the bill. Not only did they do a great job with the water, they kept me informed of the cost as we went along and answered all my questions! My house closed on schedule and I didn't get a huge bill that I didn't need. I would totally chose to work with them again.

Thank you for your prompt attention and the work that you did to clean up the water damage in our home!

Everyone was very knowledgeable and respectful. I highly recommend SERVPRO to anyone. They did a fantastic job taking down and cleaning up. Amazing work guys.

I wanted to again send positive feedback to Louis and his crew. They were fantastic, responsive,and professional. We were able to resume normal operations before the weekend was over which was outstanding.

Carlos, Jose and Juan worked very hard to clean up our basement. Came back everyday until it was done. I would highly recommend SERVPRO.

Carlos was very hard working young man and I felt very comfortable with him in my home helping with my cleanup.

Just wanted to send you a short note.Thank you for the work you have done in my apartment. Ceiling and wall look great. The carpet looks wonderful,like new. Thanks again! I would recommend you to my family and friends.

Thank you so much for cleaning our church carpet. It looks lovely and smells so good. God bless you and your employees.

We had SERVPRO clean our carpets. We were happy with the quality of service. We liked the attention to us and our customers needs. I would use them again.

We had water in the basement of our business. the SERVPRO team arrived and were polite and helpful in taking care of our needs. I am very satisfied with the service they provided.

When a storm damaged my home I called SERVPRO to repair the wind damage to my roof. They were their quick when I called and they repaired it like new. You couldn't tell any damage was done.

When we had storm damage we called SERVPRO and they had a quick response time. I was happy with their restoring of our property. I would use them again.

When our basement flooded after the storms we found Steve and his teamto be extremely polite and knowledgeable. We would be sure to use or recommend their services to anyone in the future.

Everyone was so polite and nice. When our basement flooded from the rains I was very upset losing some important keepsakes and the SERVPRO guy was so nice to me he even showed compassion. Thank You. Also thank you for calling before you arrived.

I was impressed with their handling of our mold problem. I would recommend them to my friends. They were professional and polite throughout the process.

The workers were very helpful explaining what they were going to be doing. I will call them again if I have another mold problem or any other need for their services.

I had mold taken care of at my home. I was very impressed with the work they did. I would definitely recommend them to others.

The crew was very professional in dealing with our fire. I was very satisfied with their work and I would use them again if I needed their services.

The workers were very nice and took time to let us know what they were doing as they worked on our home after the fire. They always called ahead to let us know they were on the way.

They arrived quickly to my house when I called and the workers answered all my questions that I had about the fire restoration process.

The SERVPRO staff were courteous and took time to discuss the whole fire restoration process with me.

We had them get the water out of our basement after the storms. We were very pleased with their service.

They were helpful and efficient. Would definitely use their services again if I needed them.

They were very helpful in their explanation of what had to be done and finished the job in no time. Thank You.

We had storm damage. They cam e out and did the work. Their service was exemplary.

Working with Steve and his crew sure takes pressure off a disaster. Two separate times we have called SERVPRO with schools water problems. The reaction time is unbelievable. Within an hour trucks with fans, pumps, and personal were on the spot. I'm convinced that a quick reaction time saved a gym floor which is a major expense. On the residential side I had a client that used them for mold and they finished it the next day after the call. That makes my job a whole lot easier. I highly recommend SERVPRO for any business or residential job. Like they say they make it "Like it never even happened." 

We have used SERVPRO several times to clean the carpets at our business. They have always been timely and done an excellent job. They schedule around our busy times and we will be using them again.

We were very pleased with SERVPRO's service. They were very courteous throughout and professional in appearance and conduct.

We had water damage in our church building and called SERVPRO because of our concern for mold. They came in and ran their tests and took care of any spots they found. We are very happy with their service and care for our people with their thoroughness in finding and eliminating all the mold. Thank You SERVPRO.

SERVPRO came and cleaned our carpets. We had the new dark stains removed and didn't expect that all the old stains would be gone as well. Very pleased with the quality of work. 

We had  what they are calling the 100 year flood here. I had a tenant in my strip center that had flooding in the basement and was overwhelmed thinking that all his inventory was going to be ruined. I call Steve and his crew right away to help him out. He and I were very please with the results and in a area known to flood we will  keep their number handy for next time.

Thank you. Thanks for being available and for helping so quickly. I knew exactly who to get in touch with as soon as I saw that water.

I recently had a classmate of my sons have a fire in their home. This was a single mom with 4 kids and no renters insurance. The fire was pretty bad and all this family was looking for was to be able to salvage some keepsakes. I called Tricia at SP of DeKalb  early on a Saturday morning and explained the situation.  She offered to drive to pick the items up right then and there,I thought that maybe they wouldn't even be consider doing such a small job. She assured me they would love to help this family out. The family was thrilled to have the help and have such precious items restored. Thank you SERVPRO of DeKalb County for such great customer service and giving this family a bit of comfort in such a stressful time. My husband and I are small business owners in the area and I will certainly recommend them to everyone. 

As an owner of renal properties in DeKalb I have had a need for restoration companies more then the average person. I have always been happy with the response,professionalism and service SERVPRO has given us. I will mostly certainly continue to use them and will recommend them to others in the future.

On April 29, 2017 at 11:00 pm it was discovered that there had been a pipe break on the second floor of Holcomb State Bank in Rochelle, IL causing severe water damage on three floors of the building. Once employees arrived on site SERVPRO was the first call, their staff arrived within the hour and began working immediately to clean up the water damage. Over the next several weeks they were very hands on with the cleanup and always available for questions and any help we needed. We made the right choice contacting SERVPRO – they are a great organization and we would use them again in the future for any restoration emergencies we should have.

I have already recommended your services to others! Perfect 100 COS score

Very Professional employees! Perfect COS score-100! 

"I was impressed in every way. I would use this company again and suggest to friends and family. They made a bad experience good. Thank you guys so much." 
Susan S.
Dixon, IL

"Thank you so much for working to fix our mishap. I appreciate the promptness and professionalism of the staff!"
Beckie F.

We had a sewage back up in our basement and called SERVPRO of Dekalb County. We were very impressed with their response time and level of knowledge. They explained the work they had to do and why they had to do certain things. They very respectful of the rest of my home and belongings. I would use them again.