Recent Water Damage Posts

Text book water damage??

3/11/2019 (Permalink)

We had water we thought was the run of the mill broken pipe water in the basement situation happen to us recently. What we of actually SERVPRO technicians discovered was it wasn't clean water but sewage backup. This was much more involved than we initially thought and were so glad they were there to help. Their knowledge was so great to have and made the clean up much more efficient. Not to mention that we had no idea how to clean and disinfect such a mess. My wife was totally grossed out by just the thought of the mess in her house let alone if she had to clean it up with me.We had originally asked a neighbor to help us and when he found out it was sewage he said no thanks pretty quickly. The SERVPRO team wasn't afraid and did a great job.

Crack in the foundation

3/11/2019 (Permalink)

We had a crack in our foundation forever but have never had a reason to fix it as it never caused us trouble. Well that all changed recently. We had a lot of snow melt mixed with rain and our basement carpet felt the effects. It wasn't a huge mess but damp and stinky in our family room area for sure. We called SERVPRO of DeKalb County and they came right away. We had a busy schedule and they worked around it with no worries. They were so great that when it got damp again they came right out to help. We then got our contractor out to seal the crack and stop the leak from happening again. We now have our family room area back and basement smells great. We were impressed withe the knowledge of the SERVPRO crews.

Sump pump just couldn't keep up

2/7/2019 (Permalink)

The recent cold snap and then rapid thawing was not kind to our old home. We have a finished basement and have had water before in a select area. This storm caused water in the basement that our sump pump couldn't keep it up. We had dealt with SERVPRO of DeKalb County before and didn't hesitate to call them this time. As they had in the past they came right to work and once again put any worries we had right to bed. My wife and I are always impressed at the knowledge the crews have in the process and the speed in which they work.  

Water damage in a very full basement

1/16/2019 (Permalink)

We recently had a customer call us and need our help. The customers mother had her water softener malfunction in the basement but she warned us that her Mother had a lot of "stuff" in the basement that had to be moved just to get to the softener. SERVPRO dispatched our crews and upon assessment of the basement a lot of stuff was to say an understatement. Our crew chief and the daughter devised a plan to start work. The crews worked at removing the contents so that the affected area could even be accessed. Once the source was taken care of and content removed the drying process continued. In a few days the softener was fixed, contents organized, affected contents dried and floor dried. SERVPRO of Dekalb County made it not only "Like it never even happened." but better then it was before in her basement.

Water for the upstairs tenant

11/29/2018 (Permalink)

As the building owner of a multi tenant building I am used to tenants having things happen and not sharing those with us. I recently had a 3rd floor tenant have a slow leak but was telling us about it just drying it up each day. as you can imagine the leak didn't stay small and started to effect other apartments. The other tenants started to report water in their apartment walls and started to soak the carpet. The cause of the leak itself was a quick fix but then the dry out started. I called SERVPRO of DeKalb county as I had used them before and was very happy. They sent a crew right away and got right to work. They assessed each apartment and set equipment. When in a couple of days all was dry and the tenants were back to normal.

Water in the basement

11/12/2018 (Permalink)

I had what I hear is a pretty text book case of sump pump failure that equals water in my basement. We had a storm that took out our power for about 24 hours. I was so worried about our refrigerators and freezers but never thought about our sump pump. Of course the water kept coming and the power stayed out. After it was all said and done I had SERVPRO of Dekalb County come out and help us to get the water cleaned up and basement nice and dry. I know have a sump pump with battery backup and am doing what I can to minimize and damage that could happen if this happened again. SERVPRO was fast and thorougher.

Damage in the church basement

10/30/2018 (Permalink)

I am the mantince director for my church. We also have a K-8 school there. We had a long weekend for the students and when we returned on Monday we found that a pipe had broken in the ladies bathroom. The basement was full of water. A member of our teaching staff had recommenced SERVPRO of DeKalb county as she had previous contact with them at her home. We called them and they came right out. We were of course overwhelmed by at the water and all our contents sopping wet. None of this phased the SERVPRO team! They got right to work and with the exception of a bit of noisy equipment we had our students back to using the lunch room within a couple of days. We even had some mold spots in another part of the church brought to our attention and taken care in a short time frame. 

Not your typical sunday eveing

10/25/2018 (Permalink)

We had taken a much needed long weekend with our kids. We returned home recharged and ready to face Monday but that wasnt to be. I had the kids take the laundry to the basement right away and they both came running up screaming! "There is water everywhere" and "it's like a lake down there" were their comments. I thought oh no! My husband said it can't be that bad, they have to be exaggerating. He went down stairs and said oh no it is like a lake down here. He figured out that the hot water heater had sprung a leak and water was definitely everywhere. We called our agent and he suggested SERVPRO of DeKalb County. We called there office and they had a crew respond within a half hour. We also needed a plumber and they suggested and contacted one for us. The crews were great and started work right away. They took care of all of our belongings and I couldn't believe how fast the water was gone as they pumped it into their bug green trucks. Each day they came back to check the fans and blowers my son would say "the big green truck is here to help" We were all put back together in just days and all though it was not the typical return from vacation SERVPRO made it "Like it never even happened." for sure. 

Spring rains and flash floods

3/7/2018 (Permalink)

Rain, Rain and More Rain

In the spring we have a lot of rain. It may be almost every day of the week at times. That is a lot of water. It is also a lot of potential for our houses to end up with some of that water getting inside. We can take a few precautions to help with keeping the water out.

  • Clean gutters out as the may have leaves in them from the fall
  • Make sure downspouts run a good distance from the house
  • If heavy winds have come through make sure no branches blew off a tree and broke a window in a room you don't go in often
  • Check the basement after storms to make sure water has not come in

If water has come in. It is important to remove the water as soon as possible. Our technicians are trained to do just that and are happy to help return your home back to normal so you could say it was "Like it never even happened."

Water Damage? Call SERVPRO of Dekalb County at (815)758-3900

Water damage from snow melting

2/7/2018 (Permalink)

Snow varies

The type of snow will depend on the water amount in it. A light powdery snow may contain as little as .1 inches of water per 10" of snow which is not a lot. A dense snow like the kind that feel like you went to the gym and lifted weights by the time you are done shoveling is much more water dense and can have up to 1-3" of water per 10". Being we end up with several different types of snow throughout the winter we can't really count on what we will have for ground moisture. The thing is to be prepared for problems when all that snow melts. The ground can be frozen making it harder for the water to get down into it. A particularly snow heavy winter can leave a lot of flooding issues. We can however do some things to help keep the snow melting from flooding our basements.

What can I do?

  • Make sure you have eaves that run away from the house so the snow melting on the roof can get it away from the house
  • Shovel snow away from the house if you have had flooding caused by snow melt or rain before. 5' Away from the house is recommended
  • If you have a sump pump verify it is working
  • Check for cracks and leaks in your basement and repair them

If you do get water in the basement it is important to get it out as quickly as possible to avoid water damage and possibly mold growth from the extra moisture in the house.

Flooded Basement? Call SERVPRO of Dekalb County at (815)758-3900

Bursting Pipes

1/10/2018 (Permalink)

Frozen Pipes

Frozen pipes can lead to bursting pipes. You may realize you have a frozen pipe because you now have no water or only a trickle coming out. Unfortunately we may not always realize we have a burst pipe because it is still mostly frozen so when the water melts we now have a full blown water leak on our hands. This leak now means water damage at the source as well as to wherever the water can get to. We can take steps to help avoid our pipes freezing and possibly bursting.

  • Heating tape. It is specifically made for going around pipes.
  • Allow faucets to drip or slow trickle. The water movement helps keep from freezing and the open chamber keeps the pressure from building inside a closed off pipe.
  • Leave cabinet doors open so heat can get inside and warm the walls that contain piping. 
  • Seal off or caulk leaks near piping
  • If leaving for a few days do not turn down the heat too much. No less than 55 degrees is the recommendation. And if gone for an extended time have a neighbor check periodically that things are ok at the house.
  • Insulation is always a good choice. A properly insulated house stays warmer in winter and if using AC in your house in summer will help keep it cooler. This insulation will keep the house warmer meaning the pipes are staying warmer

Has a pipe burst? Do you have water damage? Call SERVPRO of Dekalb County (815)758-3900

SERVPRO Water damage services

11/7/2017 (Permalink)

Water has damaged your home

None of us want to suddenly discover we have water in our basement or that a pipe has leaked or whatever may have caused our water damage. Once we do find that we have a water issue we also want to get it taken care of as soon as we can. That is where SERVPRO of Dekalb County comes in. One of our specialties is to take care of these water damage issues and restore your home as it was before so it is "Like it never even happened."

Our SERVPRO technicians look for water or any excessive humidity or condensation. Things such as standing water, damp or humid air, condensation on your windows, or walls that are wet to the touch are all signs of water issues.

Our SERVPRO technicians also check for hidden problems associated with water damage, such as finding cracks in your foundation, sewer problems, broken water lines, broken gutters and downspouts, or mold that may be forming because of the water damage.

Water Damage? Call us at SERVPRO of Dekalb County (815)758-3900

Tips To Help Avoid Basement Flooding

10/26/2017 (Permalink)

An Ounce Of Prevention

Gutters - Cleaning out gutters regularly will help water flow through the channels and away from the house. This is especially important in the fall if you do not have gutter covers on as those leaves love to pile up up in there creating a dam that doesn't let the water through but rather pours over the side.

Downspouts - They also can plug up but usually dumping a pail of water will provide the force to flush it out. Also they have downspout extensions and we recommend about 10' to get the water an adequate distance from the home.

Sump Pump - If your home has a sump pump it can help keep the water out. If your home is usually dry it is good to pour water in every once in a while to get it to kick in and work and also lets you check and know that it is functioning properly.

Should you have questions or your basement flooded please feel free to call SERVPRO of Dekalb County at (815)758-3900

Other Unexpected problems with water damage

10/20/2017 (Permalink)

Oh No! Our basement is flooded.

We hope it never happens but many of us have went into our basement and seen it flooded. You start wondering how much damage it did and how extensive it is. However the water can have many hazards involved with it as well as more damage than you were expecting from things you may not have thought may be in the water.

Problems and Hazards

  • Electrical wires and sockets that may be in the water creating an electrocution hazard
  • Chemicals and cleaning agents that were in the basement now in the water
  • If water has come in from outside it may have brought in dirt and grime
  • If the sewer backed up there could be biohazards such as fecal matter
  • Possible mold from the high moisture levels
  • And many other possibilities depending on what you keep in your basement that is now in the water

Our Water Restoration Services

Each flooded basement or water damage situation will be different because we are all different. Our water restoration specialists have been trained to handle all these different situations and restore the damage and get your life back to what it was before the unfortunate circumstance happened. 

Water Damage Concerns? Call us at SERVPRO of Dekalb County (815)758-3900 

Avoid some common water damage issues

10/20/2017 (Permalink)

We All Need Water

We all need water to survive. In our houses we get so used to everything working we don't think about it until it breaks. We use our toilets, take our showers, wash our dishes and laundry without much thought about our water until we see the water where it shouldn't be. There are a few things that we can do to help prevent water damage.

Take Precautions

  • Get your water pressure checked. Too high and hoses can burst
  • Caution with cold temps. Cold outside wrap your pipes(especially those in mobile homes).
  • Disconnect hoses outside. It can create an ice dam that can bust a pipe. Newer spigots have some safety features to help avoid this.
  • Replace older and cracked washing machine hoses before they break.
  • Know your plants and trees before you plant them. Some have powerful and extending root systems that can cause basement and foundation issues

Water Damage Questions? Call us at SERVPRO of Dekalb County (815)758-3900

Keep water from causing mold issues

10/18/2017 (Permalink)

A stitch in time saves nine

It's  an old saying but is very often true in many circumstances. If you can do something now it may keep you from more troubles with it down the line. This is very true when you have water damage. The water naturally flows wherever it can go and thus will end up all over our floors or basements or wherever it is we have water issues. When it does this it naturally comes in contact with other items in the area. As we all know from personal experience water absorbs into most things pretty readily. You get a drop on your shirt it soaks in before you can brush it away. If you spill a glass of water on your carpet (unless you got some type of spill protection on it) it will quickly soak in and you are pressing a towel on it to get out as much water as possible. When there is water damage it is usually much more water than a glass. It gets soaked into all those areas and now it is important to get the water out as quickly as possible and get all those things dry before mold can start forming with all that extra moisture. This is where it is important to have water restoration specialists come in and remove the water quickly as well as dry out all the other areas quickly and check for mold that has already started or get it dried to prevent mold from starting.

About Our Water Restoration Services

SERVPRO of Dekalb County specializes in water cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly removethe water quickly and safely.

If You Have Water Damage, Call Us Today – SERVPRO of Dekalb County (815)758-3900

My flooded basement

6/16/2017 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your DeKalb County basement could flood, including:

· A blocked or failed sewer lateral pipe

· Heavy rain causes surface water to pool around your home

· Storm sewer backup

· Sanitary sewer backup

· Foundation drainage failure

· Water supply-line break or hot-water tank failure

· And many more

Have Questions about Basement Flooding?

Call Today – 815-758-3900

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of DeKalb County and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

· We are Available 24 hours/7 days per week

· We’re a Preferred Vendor to many National Insurance Companies

· We Bill The Insurance Directly – One Less Thing For You To Worry About

· Our Technicians are Highly-Trained in Water Restoration Techniques

· We use s500 IICRC Restoration Standards

Washing machine flooded our bathroom

9/26/2016 (Permalink)

Our washer/dryer are located in our bathroom. My wife started the machine and then left the house for "just a few minutes" which of course turned into a lot longer. When we returned home the washer malfunctioned and didn't stop filling. We had a lake in our main level. SERVPRO of DeKalb Co came to our rescue. We had always joked about the"like it never even happened" tagline but were so happy it came true for us! Thank you to the great crew at SP of DeKalb. They truly made it "Like it never even happened."