What our Customers say...


Thank you. Thanks for being available and for helping so quickly. I knew exactly who to get in touch with as soon as I saw that water.

I recently had a classmate of my sons have a fire in their home. This was a single mom with 4 kids and no renters insurance. The fire was pretty bad and all this family was looking for was to be able to salvage some keepsakes. I called Tricia at SP of DeKalb  early on a Saturday morning and explained the situation.  She offered to drive to pick the items up right then and there,I thought that maybe they wouldn't even be consider doing such a small job. She assured me they would love to help this family out. The family was thrilled to have the help and have such precious items restored. Thank you SERVPRO of DeKalb County for such great customer service and giving this family a bit of comfort in such a stressful time. My husband and I are small business owners in the area and I will certainly recommend them to everyone. 

As an owner of renal properties in DeKalb I have had a need for restoration companies more then the average person. I have always been happy with the response,professionalism and service SERVPRO has given us. I will mostly certainly continue to use them and will recommend them to others in the future.

On April 29, 2017 at 11:00 pm it was discovered that there had been a pipe break on the second floor of Holcomb State Bank in Rochelle, IL causing severe water damage on three floors of the building. Once employees arrived on site SERVPRO was the first call, their staff arrived within the hour and began working immediately to clean up the water damage. Over the next several weeks they were very hands on with the cleanup and always available for questions and any help we needed. We made the right choice contacting SERVPRO – they are a great organization and we would use them again in the future for any restoration emergencies we should have.

I have already recommended your services to others! Perfect 100 COS score

Very Professional employees! Perfect COS score-100! 

"I was impressed in every way. I would use this company again and suggest to friends and family. They made a bad experience good. Thank you guys so much." 
Susan S.
Dixon, IL

"Thank you so much for working to fix our mishap. I appreciate the promptness and professionalism of the staff!"
Beckie F.

We had a sewage back up in our basement and called SERVPRO of Dekalb County. We were very impressed with their response time and level of knowledge. They explained the work they had to do and why they had to do certain things. They very respectful of the rest of my home and belongings. I would use them again.