What our Customers say...


They were helpful and efficient. Would definitely use their services again if I needed them.

They were very helpful in their explanation of what had to be done and finished the job in no time. Thank You.

We had storm damage. They cam e out and did the work. Their service was exemplary.

Working with Steve and his crew sure takes pressure off a disaster. Two separate times we have called SERVPRO with schools water problems. The reaction time is unbelievable. Within an hour trucks with fans, pumps, and personal were on the spot. I'm convinced that a quick reaction time saved a gym floor which is a major expense. On the residential side I had a client that used them for mold and they finished it the next day after the call. That makes my job a whole lot easier. I highly recommend SERVPRO for any business or residential job. Like they say they make it "Like it never even happened." 

We have used SERVPRO several times to clean the carpets at our business. They have always been timely and done an excellent job. They schedule around our busy times and we will be using them again.

We were very pleased with SERVPRO's service. They were very courteous throughout and professional in appearance and conduct.

We had water damage in our church building and called SERVPRO because of our concern for mold. They came in and ran their tests and took care of any spots they found. We are very happy with their service and care for our people with their thoroughness in finding and eliminating all the mold. Thank You SERVPRO.

SERVPRO came and cleaned our carpets. We had the new dark stains removed and didn't expect that all the old stains would be gone as well. Very pleased with the quality of work. 

We had  what they are calling the 100 year flood here. I had a tenant in my strip center that had flooding in the basement and was overwhelmed thinking that all his inventory was going to be ruined. I call Steve and his crew right away to help him out. He and I were very please with the results and in a area known to flood we will  keep their number handy for next time.

Thank you. Thanks for being available and for helping so quickly. I knew exactly who to get in touch with as soon as I saw that water.

I recently had a classmate of my sons have a fire in their home. This was a single mom with 4 kids and no renters insurance. The fire was pretty bad and all this family was looking for was to be able to salvage some keepsakes. I called Tricia at SP of DeKalb  early on a Saturday morning and explained the situation.  She offered to drive to pick the items up right then and there,I thought that maybe they wouldn't even be consider doing such a small job. She assured me they would love to help this family out. The family was thrilled to have the help and have such precious items restored. Thank you SERVPRO of DeKalb County for such great customer service and giving this family a bit of comfort in such a stressful time. My husband and I are small business owners in the area and I will certainly recommend them to everyone. 

As an owner of renal properties in DeKalb I have had a need for restoration companies more then the average person. I have always been happy with the response,professionalism and service SERVPRO has given us. I will mostly certainly continue to use them and will recommend them to others in the future.

On April 29, 2017 at 11:00 pm it was discovered that there had been a pipe break on the second floor of Holcomb State Bank in Rochelle, IL causing severe water damage on three floors of the building. Once employees arrived on site SERVPRO was the first call, their staff arrived within the hour and began working immediately to clean up the water damage. Over the next several weeks they were very hands on with the cleanup and always available for questions and any help we needed. We made the right choice contacting SERVPRO – they are a great organization and we would use them again in the future for any restoration emergencies we should have.

I have already recommended your services to others! Perfect 100 COS score

Very Professional employees! Perfect COS score-100! 

"I was impressed in every way. I would use this company again and suggest to friends and family. They made a bad experience good. Thank you guys so much." 
Susan S.
Dixon, IL

"Thank you so much for working to fix our mishap. I appreciate the promptness and professionalism of the staff!"
Beckie F.

We had a sewage back up in our basement and called SERVPRO of Dekalb County. We were very impressed with their response time and level of knowledge. They explained the work they had to do and why they had to do certain things. They very respectful of the rest of my home and belongings. I would use them again.