Recent Posts

Is it water damage? Mold? What is going on?? HELP!!!

1/19/2022 (Permalink)

IR thermometer taking surface temp readings IR thermometer checking wall temps.

Winter can be a challenging time to try and determine what is causing problems within a building. We can have rain, snow or ice on the outside of the building and that might be getting moisture into the structure. Another issue can be very challenging to evaluate. Cold. 

When the outside temp gets very cold, any problems with insulation in the structure can start to show up. The inside temp may very well be 68 degrees or higher. However, if the insulation in the walls or ceiling is missing in spots, (which is more common than you might think) then the inside surface temperature of those walls may be colder than the surrounding air temp. Much colder. 

Having a very cold surface temp along with warm, moist air temps can cause condensation on those cold surfaces. (Think about taking a cold beverage out of your refrigerator) Having condensation on drywall can cause the surface to get wet or even possibly grow mold, if left wet for long periods of time.

Many restoration professionals have been left scratching their heads trying to find the source of a wet surface in there situations. 

An important tool in these situations is a laser thermometer. These tools can show surface temperatures which might be very different then the surrounding area. This may be the difference between solving a challenging problem and not.

Having experienced professionals available to help you solve your challenging problems is how SERVPRO of DeKalb sets ourselves apart from the rest!

It's not just wind, rain and flooding that causes storm damage

1/19/2022 (Permalink)

Thermostat showing inside temp Picture of wall thermstat

Wind, rain, storms and flooding do a lot of damage every year in this country, Billions of dollars of damage. But recently we have had another type of disaster that has also caused billions of dollars of damage. Cold temperatures, or polar vortexes. 

When really cold temperatures affect an area, that can cause a strain on infrastructure, such as electricity. Without electricity, a building may loss its ability to keep the inside temperature high enough to prevent damage do to freezing pipes. These temperatures may not be sub-zero temps like those sometimes reached in the northern and midwestern states. Those temps only need to be below freezing to cause damage, especially in buildings that don't normally experiences temps that cold.

When temperatures are expected to really drop, we can take steps to help prevent pipes from freezing. 

A big help is keeping the overall inside temp warm. Some people go out of their homes or on vacation and they turn down the thermostat to the low 50's. That may seem warm, but there are areas within buildings where the temp may be much less than the thermostat setting, such as inside exterior walls, inside cabinets and vanities with water pipes and areas that might have cold air infiltration such as windows and doors. 

When the outside temps start to drop, take steps to protect your home. Open cabinets and vanities which have pipes. Let warm air get into those spaces; you could use a fan if needed. 

Let water drip, slowly out of pipes, especially if they are on exterior walls. Allowing water to drip will keep the water moving in a pipe and those pipes will be harder to freeze. And most importantly, keep the inside temps warm.

The damage caused by a burst pipe can be severe. Be aware during cold snaps to the inside conditions of your home. It may keep you from having to deal with a major water damage situation!

Fires can happen even before you move into the house

1/11/2022 (Permalink)

Fire in a new home Fire is never fun to deal with.

You are enjoying the opportunity to design your own home. Picking the cabinets, colors, lights, fixtures, absolutely everything. As the deliveries are made, you can see the unmistakable progress marching on to completion. The biggest issue is, will we get done and moved in before _______. You fill in the blank. 

In your wildest nightmare you never imagined, what if we have a fire? What will need to be replaced, or reordered? What is salvageable? Can the mitigation vendor work with our construction team to try and keep the overall project moving? But these accidents do happen. Maybe due to an electrical issue. Maybe due to a careless placement of a cigarette or the placing of numerous wood staining rags into a pipe that spontaneously combusts into a fire. 

These fires can be even more difficult due to the unfinished and unpainted surfaces absorbing smoke smells and combustion residue.

A careful review of all surfaces needs to be performed to determine what can be cleaned, what can be encapsulated, and unfortunately what will need to be replaced. It can be sad to have to replace brand new items that were never used before. But our job is to get the structure back to "preloss" condition, how ever that needs to be done.

Commercial water damages can cause unique issues

1/11/2022 (Permalink)

Lots of water How many issues do you see?

They can bring a robust business to stand still, instantly! 

Overhead pipes tend to soak suspended ceiling tiles and walls and those tend to fall to the ground pulling ceiling grids, florescent lights, sound systems, fire alarms, and security sensors to the ground as well.

It may just look like puddles but where is all of that wetness going as it evaporates into the air? Into anything that is dry. Floor stock, packing materials, dry structural material and also increasing the overall humidity in the environment. This can cause secondary damages that may far exceed the original damages caused by the primary water loss. 

A facilities manager may make the decision to just extract the water and just keep everyone working. She may think that is the best decision for the company but not thinking through all of the ramifications that can arise due to secondary damage can cause much worse damage. If they supply OEM with assembly parts, what if rust develops on those parts? What if the packaging starts to deform due to excessive moisture? What if manufacturing tolerances are very tight, and the equipment starts having "problems?"

At SERVPRO of DeKalb County we will discuss the entire issue with the company representatives so that educated decisions can be made. 

Being late on a shipment can be really bad. Loosing a customer may close the doors forever. Use the professionals who can help you identify all of the problems and help you organize the issues and respond appropriately. 

Where did that mold come from?

11/19/2021 (Permalink)

Basement flooding mold damage from basement flood

This time of year we seem to get heavy rains that just soak the ground. Sometimes that water makes its way into our basements and we might not notice. This can happen if our sump pumps are either not working or might not be able to keep up with a heavy rain. 

Another potential cause might be a crack in the foundation wall. These are harder to identify because the walls might be covered with insulation and drywall. 

If we don't go into our basements often, we might be surprised to find wet content, a mildew smell or even mold growth.

SERVPRO of DeKalb provides the mold services you need to restore your basement. We have specialty tools such as water detection meters, infrared cameras, and decades of experience to provide you with the correct services you need. 

Although we are new to owning SERVPRO of DeKalb, our management team has been serving our communities for going on 19 years and pride ourselves on giving homeowners and business professionals the truth of what we see is happening to your facility. We will also provide you with a solution that meets your needs. No hype, no scare tactics just clear well thought out solutions to get you back on track.

We are family owned and we plan on being here for generations to come providing the same educated, honest assistance we have for the past two decades.

SERVPRO of DeKalb, making it "Like it never even happened."

Keeping our DeKalb companies open!

11/11/2021 (Permalink)

We are open Open for business

SERVPRO of Dekalb is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect, and sanitize their properties. We have helped a tremendous amount of offices, hospitals, and education facilities, but that does not mean we are not here for our Dekalb area business owners for our core services! This means we are here for you when your Dekalb business or commercial space experiences a water or fire loss, mold, or damage from a storm event.

At SERVPRO of Dekalb, we are prepared to continue providing our clients with a safe and comfortable experience. To ensure the safety and well-being of our clients and their businesses, we implemented additional steps recommended by the CDC into our job processes. This includes all technicians and SERVPRO employees to wear face masks during client visits. We also place an air scrubber into the affected area to promote clean air in the client’s home. Lastly, every employee has their temperature taken each morning to verify they are eligible to perform work for our clients.

SERVPRO of Dekalb will continue to answer your phone calls, provide estimates, and help with any restoration services you might need. Restoration is defined as essential as our services are necessary to maintain the safety, sanitation, and operation for the people of the Dekalb area. Per our mission, we will be “Here to Help” when you need us most and provide a service that keeps your business functioning. We will continue to monitor this situation with the goal of keeping you and your business, staff, and customers comfortable during these uncertain times.

Whether you need deep cleaning services or water restoration, we are here to service you on your schedule as we are a 24-hour emergency business. If you or your family has any additional questions about our services or protocol, please do not hesitate to call our office: (815) 758-3900.

Learn more about Dekalb.

Fire safety for your Sycamore building

11/11/2021 (Permalink)

Fire safety Fire safety tips

Did you know fires can be the costliest incident for a business? Approximately 10% of small businesses are affected by a fire with an average cost of $35,000 according to an analysis of The Hartford’s small business claims. The National Fire Protection Association states there are five top reasons for fire in a commercial building: Cooking equipment, Heating equipment, Electrical & lighting equipment, Smoking materials, and Intentional. There are several ways for a fire to start in your Dekalb business, but luckily, there are four core elements to help you and your company practice fire safety. Please consider the following to implement into your Dekalb business for the safety of you and your employees:

  • Fire Alarms are the first defense against the potential risks of fires and are perhaps the most important element for your commercial building’s fire safety system. Your Dekalb business should always have routine inspections and maintain for all fire alarms to ensure they continue to properly work.
  • Emergency lights and exit signs are designed to come on when the main power supplies are lost. These are very helpful because during a fire, conditions can be chaotic and confusing. Emergency lights and signs will make it more likely that individuals will be able to see well enough to get out of the building.
  • Fire extinguishers are required by most fire codes. In general, they should be mounted on walls at distances of less than 75 feet. This means no one should have to travel more than 75 feet to get to a fire extinguisher. When using a fire extinguisher, remember “PASS”. It stands for Pull the pin, Aim, Squeeze, and Sweep.
  • Installing a fire sprinkler will help extinguish fires before the fire department arrives. This is made possible because fire sprinklers are always “on-call”. There is a network of piping filled with water under pressure which is installed behind walls and ceilings. If a fire were to break out, the air temperature rises and once it gets hot enough, that activates the sprinkler system. After installing them, routine inspections should be done to ensure they are working properly.

If a fire were to happen to your commercial building in Dekalb, do not worry about tackling fire debris and cleanup on your own. SERVPRO of Dekalb is “Here to Help”. For us, the goal is to return each home in Dekalb to a clean, odor-free environment as quickly as possible. As the fire restoration experts, we are confident to get the job done every time. To schedule a service and begin the restoration process for your Dekalb business, call our office today: (815) 758-3900.

Learn more about Dekalb

Mold in your DeKalb County home?

11/11/2021 (Permalink)

Mold in home Mold in home

Mold. This small word can put a large scare into the eyes of an Dekalb county homeowner. It should because not only does mold look disgusting, it can also cause health effects to you and your family. Did you know there are different classifications for mold?

  • Allergenic
  • Pathogenic
  • Toxigenic

There are possible health effects when you discover mold in your Dekalb home so it’s important to know how to approach each type of situation. Please consider the following of what to do and what NOT to do when you battle mold in your home:

What NOT to Do

  • Don’t touch or disturb the mold
  • Don’t blow air across any surfaces with visible or suspected mold growth
  • Don’t attempt to dry the area yourself
  • Don’t spray bleach or other disinfectants on mold

What to Do

  • Stay out of affected area
  • Turn off the HVAC system and fans
  • Contact SERVPRO of Dekalb for mold remediation services

Contacting SERVPRO of Dekalb is the best thing you can do for your mold issues because we are able to identify the source of what is causing mold growth and remediate the issues. A common mistake when dealing with mold is only cleaning up the visible mold and calling it a day. Until you fix the source of moisture that is feeding the mold, it will continue to come back no matter what.

Luckily, mold remediation is a cornerstone of our business so you can ensure we will provide you with quality solutions to treat the problem. We are a 24-hour services and ready to service your needs whenever you need us. Feel free to call our office with any questions or schedule your service today (847) 758-3900.

Learn more about Dekalb

We are Certified Experts in the DeKalb County area

11/11/2021 (Permalink)

IICRC logo IICRC logo

SERVPRO® of Dekalb has been an IICRC certified firm for the past several years. And for nearly five decades, The Institution of Inspection, Cleaning, and Restoration Certification stands at the forefront teaching trailblazing knowledge required to tackle complex jobs and return normalcy from chaotic environments. They provide the most comprehensive and advanced technical information in the industry. They allow companies like SERVPRO of Dekalb to advance their education and stay ahead of the competition with several IICRC certification options:

  • Applied Structural Drying Technician (ASD) is a course designed to teach the effective, efficient, and timely drying of water-damaged structures and contents. It uses comprehensive classroom and hands-on training, in order to facilitate appropriate decision making within a restorative drying environment.
  • Carpet Cleaning Technician (CCT) is a course to teach the art and science of carpet cleaning to professional service providers, as well as others in the related industry. Emphasis is placed on the following: practical application, identifying fiber, carpet constructions, style types and finishes, soiling conditions, cleaning science and methodology. This course also covers pre-inspection, basic cleaning chemicals and equipment, and proper cleaning technique.
  • Commercial Drying Specialist (CDS) is a course to teach damage inspection and evaluation, workflow management, and process administration. The course also teaches the technical methods of effective and timely drying.
  • Fire and Smoke Restoration Technician (FSRT) is a course with a concentration on technical procedure for successfully completing the restoration of a fire and smoke damaged environment. Students will learn how to combine technical procedures with practical approach to managing the job site. These concepts will then teach the students how pricing of the job is created.
  • Trauma and Crime Scene Technician (TCST) is a course designed to review the process for inspecting and investigating crime and trauma scenes. This may involve blood and other potentially infectious material. The course will focus on the procedures to follow as well as the precautions that must be taken in such an environment.
  • Water Damage Restoration Technician (WRT) is designed to teach restoration personnel that perform remediation work to give them a better concept of water damage, effects, and techniques for drying of structures. This course gives the background to understand the procedures necessary to deal with water losses, sewer backflows, and contamination such as mold.

If your Dekalb home or business is faced with a disaster such as a flood or fire, we are the certified experts who have been properly trained to know exactly what to do. Let SERVPRO of Dekalb apply quality solutions to any type of damage you experienced. We are the 24-hour emergency service and can quickly respond whenever the service is needed. To contact our office for service or any questions call (815) 758-3900.

Learn more about Dekalb

2021 First Responder Bowl!!

11/1/2021 (Permalink)

First Responder Bowl logo First Responders Bowl

SERVPRO® of DeKalb is surrounded by many First Responders who consistently go above and beyond the call of duty to protect our loved ones. Now is our chance to say thank you to the brave men and women in the community. We are honoring their service and sacrifice of America’s First Responders by giving them the chance to win a trip to the SERVPRO® First Responder Bowl.

This is an all-expense paid trip which includes two game tickets, flight tickets, lodging, and transportation. This year the SERVPRO® First Responder Bowl is on Tuesday, December 28th. For the third year in a row, the game will be played at SMU’s Gerald J. Ford Stadium in Dallas, Texas. Kickoff is set for 3:15 p.m. CT and the matchup will air on ESPN.

First Responders to be honored include: police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents, and emergency trained military personnel. We are looking for First Responders who have:

  • Saved a life in their career
  • Retired after serving many years
  • Injured and back at work
  • Trained First Responders
  • Fallen in the line of duty
  • Accomplished something remarkable

SERVPRO® of DeKalb wants to give a special thanks to everyone in DeKalb County for everything they do. This includes our Police Departments: DeKalb, Sycamore, Genoa, County Sherriff’s, Cortland, Kirkland, Kingston, Malta and many others. This also includes our Fire Departments, our firefighters, Paramedics and EMTs!

We are proud to be a part of this event and recognize all the incredible First Responders in our towns. We are grateful for the courageous individuals who put their lives on the frontlines every day in our community.

Discover

SERVPRO® of Elgin is surrounded by many First Responders who consistently go above and beyond the call of duty to protect our loved ones. Now is our chance to say thank you to the brave men and women in the community. We are honoring their service and sacrifice of America’s First Responders by giving them the chance to win a trip to the SERVPRO® First Responder Bowl.

This is an all-expense paid trip which includes two game tickets, flight tickets, lodging, and transportation. This year the SERVPRO® First Responder Bowl is on Tuesday, December 28th. For the third year in a row, the game will be played at SMU’s Gerald J. Ford Stadium in Dallas, Texas. Kickoff is set for 3:15 p.m. CT and the matchup will air on ESPN.

First Responders to be honored include: police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents, and emergency trained military personnel. We are looking for First Responders who have:

  • Saved a life in their career
  • Retired after serving many years
  • Injured and back at work
  • Trained First Responders
  • Fallen in the line of duty
  • Accomplished something remarkable

SERVPRO® of Elgin wants to give a special thanks to everyone in our Elgin/Northwest Kane County for everything they do. This includes our Police Departments: Elgin, South Elgin, Kane County Sherriff’s, Pingree Grove, and Hampshire. This also includes our Fire Departments: Elgin, Bartlett, Hoffman Estates, Hampshire, and Pingree Grove.

We are proud to be a part of this event and recognize all the incredible First Responders in the Elgin/Northwest Kane County. We are grateful for the courageous individuals who put their lives on the frontlines every day in our community.

Discover DeKalb!!