Recent Posts

Water damage due to pipe in next retail space

11/12/2018 (Permalink)

I am the owner of a small strip mall that has 4 tenants. One tenant is a music store. They had an employee that came into a pipe break one winter Saturday morning. I had frantic calls from the other tenants and had to get them back up and running. After my plumber came out and fixed the source of the water my agent asked that I call SERVPRO of DeKalb County. Their bright green trucks rolled in and got right to work. Their lead person was going through each unit and the crew was getting right to work implementing his directions. All said and done after a week or so everything was dry and ready for my contractor to come in to build the spaces back to their original floor plans. They definitely helped me out in a bad situation and my tenants also.

Fire in my rental occupied by hoarders

11/12/2018 (Permalink)

I own a rental home in a town about 25 minutes from my home. I had "trouble" with the homes tenants and had to end our relationship by giving them a 5 day eviction notice. On the night before they were to be out I received a call during the night that there had been a fire in the home. I quickly got out of bed and went to the home. After the fire dept had given the all clear they said I could enter the home. Once I was in I was overwhelmed needless to say. Not only had the home been damaged by fire and smoke there wasn't but a small clear path anywhere insight. I had no idea where to start. One of the firemen suggested I call SERVPRO of DeKalb county to help. They came out and boarded up the windows and doors that needed to be closed up and met with me to go over the proper procedure. We all came back and meet with the insurance adjusters in the daylight. I also had a legal obligation to work with the tenants ever though they were being evicted. I know that SERVPRO also met with them regarding the contents of the home. After much leg work and messy logistics we had a plan in place for getting this taken care of for both parties. I would say at the end of the day we were all happy with the outcome. I own a couple of dozen commercial and residential properties and now who to call if something would happen again. 

Water in the basement

11/12/2018 (Permalink)

I had what I hear is a pretty text book case of sump pump failure that equals water in my basement. We had a storm that took out our power for about 24 hours. I was so worried about our refrigerators and freezers but never thought about our sump pump. Of course the water kept coming and the power stayed out. After it was all said and done I had SERVPRO of Dekalb County come out and help us to get the water cleaned up and basement nice and dry. I know have a sump pump with battery backup and am doing what I can to minimize and damage that could happen if this happened again. SERVPRO was fast and thorougher.

Mold in our bathroom

10/31/2018 (Permalink)

We recently noticed a musty order in our 1st floor half bath. We searched for the cause and finally realized that our toilet had a leak and it had started to cause mold not only on the sub floor but also going up the drywall. We had a dark paint color in there and didn't notice it until it had gotten pretty bad. We had a neighbor that suggested SERVPRO as he had used them at his office and was happy with them. They sent an industrial hygienist out and confirmed we had mold. They also suggested a plumber to help with the toilet leak. After all the groundwork was done their crew came out and worked some magic on our bathroom. They were extremely professional and safety was a top priority to them We were happy with the results and now have a beautiful,fresh smelling and mold free half bath for our family to use. 

Damage in the church basement

10/30/2018 (Permalink)

I am the mantince director for my church. We also have a K-8 school there. We had a long weekend for the students and when we returned on Monday we found that a pipe had broken in the ladies bathroom. The basement was full of water. A member of our teaching staff had recommenced SERVPRO of DeKalb county as she had previous contact with them at her home. We called them and they came right out. We were of course overwhelmed by at the water and all our contents sopping wet. None of this phased the SERVPRO team! They got right to work and with the exception of a bit of noisy equipment we had our students back to using the lunch room within a couple of days. We even had some mold spots in another part of the church brought to our attention and taken care in a short time frame. 

Not your typical sunday eveing

10/25/2018 (Permalink)

We had taken a much needed long weekend with our kids. We returned home recharged and ready to face Monday but that wasnt to be. I had the kids take the laundry to the basement right away and they both came running up screaming! "There is water everywhere" and "it's like a lake down there" were their comments. I thought oh no! My husband said it can't be that bad, they have to be exaggerating. He went down stairs and said oh no it is like a lake down here. He figured out that the hot water heater had sprung a leak and water was definitely everywhere. We called our agent and he suggested SERVPRO of DeKalb County. We called there office and they had a crew respond within a half hour. We also needed a plumber and they suggested and contacted one for us. The crews were great and started work right away. They took care of all of our belongings and I couldn't believe how fast the water was gone as they pumped it into their bug green trucks. Each day they came back to check the fans and blowers my son would say "the big green truck is here to help" We were all put back together in just days and all though it was not the typical return from vacation SERVPRO made it "Like it never even happened." for sure. 

Why are our employees getting sick so often?

10/25/2018 (Permalink)

I manager a large garage door manufacturer in a small town in Northern Illinois.After what seemed like the longest winter in history our employees continued to call in sick and complain of respiratory issues in the warehouse. We could't figure out why they would have such issues at work but were better when they were at home or anywhere outside the plant? We first thought mold? But we couldn't find any? We contacted SERVPRO and asked them to bring their equipment to help us come up with an answer and fast. We were losing a lot of man hours due to illness. They came out and told us that we did not in fact had mold but they did find that behind the padding of our docks doors animals and birds had built nests during the long  cold winter! We had never thought of this. The feces and nesting had gotten in the air intake system and had caused all this trouble. We need them to take care of this problem right away will still keeping trucks running and us open for business. They were great in rotating their schedule and ours to get it all done. We have no employees with any issues any more and we now know what to check if it happens again.

Blood Everywhere

10/23/2018 (Permalink)

i am the owner of an apartment building in a college town. My tenants are always locking themselves out or giving keys to others and then not having them when they need to get in. I had a gentleman try to "remove" a window to get into his apartment. Well as you can imagine this didn't go well and he cut himself very badly! I had a neighbor call me and say "there is blood everywhere" I thought he might be a bit dramtic but when I got there I saw that he was not! This young man had indeed gotten blood everywhere before he was taking to the local hospital. I asked the emergency personal if they had anything to clean it with and they suggested that I call SERVPRO of DeKalb County, They explained that they are certified in trauma clean up and would get it done quickly for me while also being able to board up the window until I could get it repaired. The crew from SERVPRO came out and helped me. They cleaned the blood and made sure it was safe for the tenants to go back into the apartment. They also boarded up the window and gave me the name of a glass company they recommended. All of this was done in a short time frame and got me home in time for dinner.

Helping a small town chamber promote events

10/23/2018 (Permalink)

We are a small town of around 4500 residents. We do many community events for our citizens, We rely on business to sponsor these events to help us to out them on and in turn promote our great town. We have always had the help of SERVPRO of DeKalb county where it was volunteering or sponsorship dollars. They have helped with several of our events. This has also given them the opportunity to promote there services to our residents. We have had several residents say when they need clean up services they used SERVPRO because of their commitment to our community. We hope to have a long lasting relationship with SERVPRO of Dekalb county!

Offering a No charge service??

10/23/2018 (Permalink)

I had met a representative from SERVPRO of DeKalb County at a recent community function. We got to speaking about what services they provide and how that could help our small machine shop. Their marketing representative said that she thought an ERP would be a great thing to start between us. As she explained what an ERP was I was thinking its a great service but man our budget is tight. Then she said the magic words to a small business owner! NO CHARGE! wait what? I had her repeat it and she just smiled and said yes SERVPRO comes in and collects the information and takes the photos for no charge. We then let the client access the information for no charge also. Well I was so impressed that I set a time for her to come right away. I was a bit skeptical but you know what it went off just as she had said. We now have a plan in place and have given access to the right people. I have to say this is what I call a "no brainer" to all small business owners.